Call Handling & Dispatch

West Midlands Police; Birmingham; On-site; Full time

Job description

Birmingham, West Midlands, United Kingdom

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Job Info

• Job Identification 2574
• Job Category Public Contact & Call Handling
• Posting Date 07/31/2026, 11:00 PM
• Locations 199, Park Lane, Birmingham, B6 5DD, GB
• Apply Before 09/30/2026, 10:55 PM
• Job Schedule Full time
• Job Shift Shift Work
• Employee Type Permanent
• Minimum Salary 28,914
• Maximum Salary 32,613

Job Description

Be the calm in the chaos. Be the voice that makes a difference.

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

What will you do?

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

• Answer emergency 999 and non-emergency 101 calls
• Listen carefully and ask the right questions to understand risk
• Assess incidents and make timely decisions
• Provide reassurance and guidance to people in distress
• Work with colleagues across emergency services and policing teams

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

• Deploy officers to incidents using multiple systems
• Make decisions quickly while managing changing situations
• Communicate clearly with officers and teams across the force