Call Handler/Administrator - Apprenticeship Opportunity

Rotherham Doncaster & South Humber NHS Foundation Trust; Doncaster; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare provider in Doncaster seeks enthusiastic call handlers to join their team. This full-time role involves supporting multi-disciplinary services and requires handling challenging calls effectively. Candidates will receive training and have the option for a Level 2 apprenticeship qualification. A good standard of education and customer service experience are desirable. Flexible work options available.

Qualifications

• Good standard of education with 5 GCSEs (including English and Mathematics).
• Experience in a call handling or NHS environment is advantageous.
• Ability to work in an office-based role with potential agile/home working.

Responsibilities

• Serve as the first point of contact for service users, providing excellent customer service.
• Handle a high volume of challenging calls, showing flexibility to changing demands.
• Communicate clearly and work effectively in a team to support service delivery.

Skills

Customer service

Telephone handling

PC software (Outlook, MS Word, Excel)

Education

5 GCSEs including English and Mathematics at Grade C or above

Level 2 qualification or equivalent

Job description

Overview

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust.

Due to the continued expansion of the Single Point of Access team, the Physical Health and Neurodiversity Care Group is looking to appoint highly motivated and enthusiastic call handlers within the team. This is a full-time position (37.5 hours).

Successful candidates will support a large number of multi-disciplinary services, including mental health, physical health and neurodiversity. The role involves working a 24-hour rota to ensure effective service delivery.

An apprenticeship option is available for applicants who do not yet hold a Level 2 qualification or equivalent in a relevant subject, with the opportunity to complete a Level 2 apprenticeship qualification relevant to the role.

Responsibilities

• Be the first point of contact for service users and other professionals, providing excellent customer service in a fast-paced office environment.
• Handle a high volume of telephone calls, some of which may be challenging or emotive; demonstrate flexibility and adaptability to changing demands and priorities.
• Work effectively as part of a team and communicate clearly to support service delivery.
• Utilise PC software including Outlook, Microsoft Word and Excel; SystmOne experience is desirable but not essential as training will be provided.

Qualifications and Requirements

• Desirable: good standard of education (5 GCSEs including English and Mathematics at Grade C or above or equivalent).
• Experience in a call handling environment or NHS experience is advantageous.
• Desirable: experience in a NHS setting; however training will be provided.
• Desirable: ability to work in an office-based role with potential agile/home working.
• Desirable: Level 2 qualification or equivalent; if not held, eligibility for Level 2 apprenticeship alongside role.

Apprenticeship Details

As an apprentice within RDaSH you will gain experience, learn work-related skills, and receive the tools needed to thrive. An apprenticeship includes regular training with a college or other training organisation, with around 20% of working hours spent training or studying, leading to a nationally recognised qualification.

About RDaSH

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 3,700 colleagues who are valued and respected. Our portfolio includes mental health, physical health, learning disability and drug and alcohol services. We are committed to inclusive cultures and value people across the organisation.

How to Learn More

View our Strategy: https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

Learn about working for RDaSH: https://workwithrdash.co.uk/

Allyship video: https://youtu.be/WMJSkLoTk4Q

Main terms and conditions of service: https://www.nhsemployers.org/publications/tchandbook

Before applying, please view the attached job description and person specification for full role details. If applying via the apprenticeship route, review the eligibility document to meet apprenticeship criteria.

We reserve the right to close the vacancy early if there are a high number of applications.

Advert closes on Monday 13 Oct 2025.