Call Handler (999)

Welsh Ambulance Services University NHS Trust; Rhuallt; On-site; GBP 27,000 - 28,000; Full time

Job summary

The Welsh Ambulance Service NHS Trust is seeking a 999 Call Handler for the Clinical Contact Centre. You will input details rapidly and accurately into a computer system and communicate effectively with callers and health care professionals.

The role involves a variable shift pattern including out-of-hours work, bank holidays and weekends. Welsh language skills are desirable; Welsh or English speakers are welcome to apply.

Qualifications

• Good communication and customer care skills are essential.
• Experience of working in small teams would be beneficial.
• Welsh or English speaking applicants are welcome; Welsh language level 1 desirable.

Responsibilities

• Liaise with members of the public and Health Care Professionals; maintain clear communication.
• Input details speedily and accurately onto a computer system.
• Work an alternating shift pattern including out of hours, bank holidays and weekends.

Skills

Communication skills

Typing speed

Welsh language (desirable)

Job description

Welsh Ambulance NHS Trust

Call Handler (999)

The closing date is 22 October 2026

Job summary

The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler.

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.

Main duties of the job

As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post.

You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-ACS082-1026

Job locations

Ty Elwy
Richard Davies Road
St Asaph
LL17 0JL
United Kingdom

Employer details

Employer name

Welsh Ambulance NHS Trust

Address

Ty Elwy
Richard Davies Road
St Asaph
LL17 0JL
United Kingdom

Employer's website

https://www.ambulance.wales.nhs.uk/en/5

Employer contact details

For questions about the job, contact:

Locality Manager - EMS Coordination

Katie Kaluzny

[e-mail]

Supporting documents

Privacy notice

#s1-Gen

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.

As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post.

You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.