Call Coordinator

Reed; Dewsbury; On-site; GBP 25,000; Part time

Job summary

A community-focused organisation in Dewsbury seeks a part-time Call Coordinator to join their dedicated team. This role involves managing calls and emails while providing information and support. The ideal candidate will have strong customer service experience, IT skills, and the ability to handle challenging inquiries. Benefits include 28 days holiday, a mental health day, and flexible working policies.

Benefits

Minimum 28 days holiday plus bank holidays

Extra day off for your birthday

Employee Assistance Programme

Mental Health Day

Access to an employee benefits platform

Family and carer friendly policies

Access to a healthcare scheme

Workplace pension

Qualifications

• Experience in delivering a high standard of customer service as part of a team.
• Ability to prioritise and complete varied and multiple enquiries without continuous supervision.
• Experience working with confidential information in line with data protection requirements (GDPR).
• Proficiency in Microsoft Office 365 and strong IT skills.
• Effective communication skills, with the ability to take accurate details and navigate computer-based information.
• Capability to work calmly under pressure and maintain a helpful and positive attitude in a busy environment.

Responsibilities

• Manage a diverse range of calls, emails, and requests.
• Inform callers about local services and provide advocacy support.
• Process referrals into services according to procedures.
• Establish and maintain strong working relationships.
• Engage in team meetings and training as required.
• Support projects with short-term tasks, including research.

Skills

Customer service

Data processing

Time management

IT skills (Microsoft Office 365)

Communication

Job description

Call Coordinator – Part Time (22.5 or 30 hours per week) £24600(FTE)

Hours and days negotiable however Friday all day is essential

We are recruiting on behalf of our key client based in Dewsbury who are looking for a Call Coordinator to join theirdedicated team on a permanent basis.

This role is crucial in providing first-class support and guidance to individuals seeking information and assistance. The ideal candidate will be the first point of contact, ensuring that all inquiries are handled with the utmost professionalism and care.

Some of the key duties with the role include:

• Manage a diverse range of calls, emails, and requests, adhering to organisational procedures and maintaining high standards.
• Inform callers about the full range of local services offered, providing low-level advocacy support and guiding them to relevant resources.
• Process referrals into services according to organisational procedures and specified timelines.
• Establish and maintain strong working relationships with various internal and external contacts.
• Engage in team meetings, supervision, and training as required.
• Support projects and services by undertaking short-term or one-off tasks, including research.

Ideally my client is looking for individuals who have handled high volumes of calls preferably within a support organisation. The incoming calls can be quite challenging so if you have had experience of dealing with these types of calls then that is definitely going to support your application.

Also a good strong background in data collection and accurate data processing is essential in this particular position.

Here a just a small sample of skills needed

• Experience in delivering a high standard of customer service as part of a team.
• Ability to prioritise and complete varied and multiple enquiries without continuous supervision.
• Experience working with confidential information in line with data protection requirements (GDPR).
• Proficiency in Microsoft Office 365 and strong IT skills.
• Effective communication skills, with the ability to take accurate details and navigate computer-based information.
• Capability to work calmly under pressure and maintain a helpful and positive attitude in a busy environment.

If successful you will be working for an organisation who genuinely puts something back into the community. They offer a wide range of benefits to their employees including

• Minimum 28 days holiday plus bank holidays (FTE)
• An extra day off for your birthday
• Employee Assistance Programme - offering a free and confidential helpline
• A Mental Health Day - a paid day away from work to focus on your own wellbeing
• Access to an employee benefits platform
• Family and carer friendly policies including flexible working
• Access to a healthcare scheme
• Workplace pension

I look forward to your application!