Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

Malmaison Belfast; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hotel group is looking for a Call Centre Sales Agent based in Birmingham. In this shift-based role, you will engage with customers, maximize sales, and ensure exceptional service across the Malmaison and Hotel du Vin properties in the UK. Ideal candidates will demonstrate a passion for customer care and a proactive approach to meeting targets.

Benefits

Generous Company Benefits

Training & Development

Qualifications

• Experience in customer service (6 months or more preferred).
• Natural enthusiasm for customer service.
• Confidence in phone communication.

Responsibilities

• Handle customer enquiries effectively.
• Maximise conversions and showcase hotel services.
• Ensure guests receive top-notch service.

Skills

Customer Service

Attention to Detail

Problem-Solving

Communication

Computer Skills

Job description

Job Title: Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

Rate of Pay / Hours: £25,800 Basic up to £6,000 Incentive Plus Generous Company Benefits, Training & Development

Contract Type: [Specify contract type here]

Location: Birmingham

Additional Details: This role is shift-based, working 5 days out of 7. Some weekend work is expected.

Are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don’t settle for anything less than the best? Well, it would appear this may be your lucky day!

We are seeking a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll work on behalf of the 37 Malmaison and Hotel du Vin properties across the UK.

Your responsibilities will include talking to customers, handling enquiries, maximising conversions, and showcasing our hotels and services. Making great experiences happen for our guests will be your top priority, ensuring they receive top-notch service every time.

Ideally, you will have…

• Experience in a customer service role (6 months or more preferred)
• A natural enthusiasm for customer service
• Confidence when speaking to customers on the phone
• Great attention to detail and a passion for customer care
• A hunger to succeed and meet targets
• Good computer skills and listening abilities
• Quick thinking, initiative, and problem-solving skills