Call Centre Representative (6 months FTC)

TN United Kingdom; Leeds; On-site; GBP 22,000 - 32,000; Full time

Job summary

An innovative company is seeking a motivated Call Centre Representative to join their dynamic team in Leeds. This role is perfect for someone who is passionate about renewable energy and excels in customer service. You will handle inquiries about solar panel products, manage appointments, and provide exceptional support to the sales team. If you have strong communication skills and a desire to contribute to a cleaner future, this opportunity is ideal for you. Join a forward-thinking organization dedicated to making clean energy accessible for everyone.

Qualifications

• Experience in a call centre or customer service role, ideally in renewable energy.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer enquiries about solar panel products and services.
• Schedule and confirm virtual and face-to-face appointments for sales team.

Skills

Customer Service

Communication Skills

Organizational Skills

CRM Software Proficiency

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Call Centre Representative (6 months FTC), Leeds

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Client:

Phoenix Renewables Ltd

Location:

Leeds, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

7f2296b2caa1

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About us

We're on a mission to make clean energy easier for everyone. We take pride in our promise to do what's right by our people, customers and planet – it's basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy.

Job Purpose

Egg is seeking a motivated and customer-oriented Call Centre Representative to join our dynamic team. The ideal candidate will be responsible for handling both inbound and outbound calls, reconfirming appointments, and setting up virtual and face-to-face meetings. This role requires excellent communication skills, a passion for renewable energy, and a commitment to providing exceptional customer service.

Key Accountabilities

• Handle customer enquiries about solar panel products and services.
• Provide information and answer questions about installation processes, pricing, and benefits.
• Resolve customer issues and concerns promptly and professionally.
• Reach out to potential customers to introduce and promote Egg Solar Panels.
• Follow up on leads generated through marketing campaigns.
• Reconfirm appointments with prospective customer

Appointment Management:

• Schedule and confirm virtual and face-to-face appointments for our sales team.
• Ensure all appointments are recorded accurately in the system.
• Send reminders to customers and ensure they are prepared for their appointments.
• Assist in the preparation of sales presentations and materials.
• Provide administrative support to the sales team as needed.
• Track and report on call activities and appointment outcomes.

Knowledge & Experience

• Previous experience in a call centre or customer service role, preferably within the renewable energy sector.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.

*Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.