Call Centre Recruiter BANK

FTLEE Fortrea Clinical Research Unit Ltd; Leeds; On-site; GBP 12,000 - 18,000; Part time

Job summary

Fortrea Clinical Research Unit in Leeds is seeking a customer-focused inquiries handler to support potential study participants. This bank (0-hours) role involves taking calls, collecting medical and demographic data, and guiding participants through the screening process.

The position requires strong communication, careful data entry, and the ability to work flexible hours including evenings and weekends. Prior customer service or call centre experience is preferred.

Qualifications

• GCSE or O level education required.
• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Ability to follow scripts and precise directions.
• Professional interpersonal skills.

Responsibilities

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Telephone screen potential participants against the requirements for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Liaise with screening department as and when needed.
• Cross train across other areas of the department as needed.
• May attend outreach programs to recruit participants.
• Escalate any concerns or problems to senior members of the team as appropriate.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

English proficiency

Phone etiquette

Education

GCSE/O level

Tools

Word processing

Job description

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.

Job Overview

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for suitable participants. This is a Bank (0-hours) position, where work is offered based on clinic demand.

Summary of Responsibilities

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Telephone screen potential participants against the requirements for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Liaise with screening department as and when needed.
• Cross train across other areas of the department as needed.
• May attend outreach programs to recruit participants.
• Escalate any concerns or problems to senior members of the team as appropriate.
• Performs other related duties as assigned.

Qualifications

• Educated to GCSE or ‘O’ level standard.
• Knowledgeable in computer programs (e.g. word processing).
• Strong attention to detail and high degree of accuracy.
• Strong written and verbal communication skills.
• Ability to follow precise directions and read from a script.
• High degree of professionalism and customer service.

Experience (Minimum Required): 1 – 2 years in customer service or call Centre. Knowledge of medical terminology preferred.

Physical Demands/Work Environment

• Regularly required to sit.
• Must be able to see (distinguish colors) and hear to meet the job requirements.
• Must have excellent command of the English language in both oral and written form at all locations.
• Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
• Must be able to work a flexible schedule including evenings and weekends.

Learn more about our EEO & Accommodations request here.

At Fortrea, we're all about turning the “impossible” into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence. Regardless of your role, we're all family, working together to achieve extraordinary results. At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.