Call Centre Operator (Tue-Sat Part Time) 12 Month FTC

KBR; Swindon; On-site; GBP 16,000 - 20,000; Part time

Job summary

A leading government solutions provider in Swindon is seeking a part-time Call Centre Operator to join their busy contact centre. You'll be responsible for answering customer calls, coordinating service requests, and ensuring high standards of customer service. Essential qualifications include GCSE in Maths and English, along with eligibility for security clearance. This role offers 25 hours of work per week from Tuesday to Saturday.

Qualifications

• GCSE in Maths and English required.
• Security clearance eligibility is a must.

Responsibilities

• Act as the initial point of contact for customer requests.
• Coordinate customer service requests and follow up on work orders.
• Resolve queries and complaints on the first call.
• Create accurate data records for requests.
• Enhance customer perception of the service.
• Improve own performance actively.
• Ensure high standards of customer service.
• Stay updated with team changes.
• Comply with KBR's Zero Harm policy.

Education

GCSE (or equivalent) Maths and English

Job description

Overview

Title: Call Centre Operator (Tue-Sat Part Time) 12 Month FTC

This role is a 12 Month FTC

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Your Role

Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on part-time basis (Tuesday-Saturday 8am-1pm) 25 hours per week

Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities and Duties

• To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
• Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
• Responsible for resolving queries and complaints by applying a first call resolution plan to each call
• To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
• To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
• Takes ownership for own performance actively seeking opportunities to improve and develop
• Ensure the highest standard of customer service at all times
• To take action to keep up to date with changes across the team
• Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments

Qualifications

Essential:

• GCSE (or equivalent) Maths and English
• Hold, have held or eligible to apply for security clearance

Inclusion and Diversity at KBR

At KBR, we are passionate about our people, sustainability and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient and safer.

We Deliver — Together.

KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.