Call Centre Operator (4on 4off) (FTC to End May 27)

KBR, Inc.; Swindon; On-site; GBP 18,000 - 24,000; Full time

Job summary

KBR Government Solutions in Swindon is seeking a Helpdesk Operator for a 4 on 4 off shift pattern. Working in our busy contact centre, you will answer calls, record details and provide information in line with company policy.

Under close supervision you will coordinate service requests with the supply chain, aim for first-call resolutions, and maintain accurate data records while upholding our Zero Harm safety standard.

Qualifications

• GCSE Maths and English are essential.
• Security clearance eligibility required.

Responsibilities

• Act as the initial point of contact for customers, recording all relevant details of requests and providing accurate information.
• Coordinate customer service requests to be sent to the supply chain and chase progression of work orders.
• Resolve queries and complaints by applying a first-call resolution approach.
• Create accurate data records to enable timely resolution of requests.
• Aim to enhance the customer’s perception by delivering timely, customer-focused solutions.
• Take ownership of personal performance and seek opportunities to improve.
• Ensure the highest standard of customer service at all times.
• Keep up to date with changes across the team.
• Comply with KBR's Zero Harm policy to promote safe working environments.

Education

GCSE Maths

GCSE English

Job description

Call Centre Operator (4on 4off) (FTC to End May 27)

About KBR And The Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of "life support" services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Your Role

Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis. Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities And Duties

• To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
• Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
• Responsible for resolving queries and complaints by applying a first call resolution plan to each call
• To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
• To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
• Takes ownership for own performance actively seeking opportunities to improve and develop
• Ensure the highest standard of customer service at all times
• To take action to keep up to date with changes across the team
• Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments

Qualifications

Essential:

• GCSE (or equivalent) Maths and English
• Hold, have held or eligible to apply for security clearance

We Deliver - Together.