Call Centre Operator (4on 4off) 12 Month FTC

KBR, Inc; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in government solutions seeks a Call Centre Operator for a 12-month fixed-term contract. The role involves responding to customer inquiries, maintaining service standards, and requires GCSE-level qualifications. You'll work on a 4-on-4-off rotating shift pattern, contributing to a dynamic call centre environment.

Qualifications

• GCSE (or equivalent) in Maths and English is essential.
• Eligibility for security clearance is required.

Responsibilities

• Act as initial contact for customers, recording request details.
• Resolve queries and complaints using a first-call resolution approach.
• Maintain high standards of customer service at all times.

Education

GCSE (or equivalent) Maths and English

Job description

JOB DESCRIPTION

Title:

Call Centre Operator (4on 4off) 12 Month FTC

This role is a 12-month FTC

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced, and challenging projects throughout Europe, the Middle East, and Africa. Our clients include UK and overseas Governments, with projects in defence, infrastructure, facilities management, and construction sectors. The range of projects varies from providing 'life support' services to the military to Portfolio, Programme & Project management, and Consultancy services, ensuring a diverse work environment where no two days are the same.

Your Role

Our busy contact centre offers opportunities for enthusiastic Helpdesk Operators to join us on a 4 on 4 off basis, with shift patterns rotating across mornings, afternoons, and nights.

Under close supervision, you will operate within the contact centre, answering calls promptly according to guidelines. You will use basic knowledge of company policies and processes to meet client needs.

Core Responsibilities and Duties

• Act as the initial point of contact for customers, collecting and recording all relevant request details, and providing accurate information.
• Coordinate customer service requests with the supply chain and follow up on work order progress.
• Resolve queries and complaints by applying a first call resolution approach.
• Create accurate data records with all necessary information to ensure timely and standard-compliant request resolution.
• Enhance customer perception of service by exceeding expectations and delivering timely solutions.
• Take ownership of personal performance, actively seeking opportunities for improvement and development.
• Maintain the highest standards of customer service at all times.
• Keep up to date with team changes and updates.
• Comply with and promote KBR's Zero Harm policy to encourage safe and secure working environments.

Qualifications

Essential:

• GCSE (or equivalent) Maths and English
• Hold, have held, or be eligible to apply for security clearance

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