Call Centre Officers (Town, Healthcare Industry)

OAKTREE CONSULTING; Glasgow; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated individual for a customer service role to provide personalized information and manage appointments for clinics. The successful candidate will handle various inquiries and work closely with medical staff, requiring strong interpersonal skills and customer service experience. If you are adaptable and thrive in a fast-paced environment, this could be your next challenge.

Qualifications

• Minimum one year experience in a customer service role.
• Experience in call centre or healthcare industry preferred.
• Excellent team player.

Responsibilities

• Answer high-volume inbound calls and manage inquiries.
• Schedule appointments and manage patient records.
• Collaborate with medical staff to resolve issues.

Skills

Interpersonal skills

Communication skills

Customer-oriented

Adaptability

Education

GCE O Levels

Tools

Microsoft Office

Job description

Job Description:

You will provide quality and personalized one-stop information service for the clinics. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms

Job Responsibilities:

· Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services.

· Manage all dial in booking and WhatsApp/online scheduling.

· Schedule appointments and manage patient records accurately.

· Address patient’s concerns with empathy

· Collaborate with medical staff to resolve issues efficiently.

· Maintain confidentiality in compliance with PDPA regulations.

· Support administrative work and other duties as assigned.

Job Requirements:

· Minimum GCE O Levels with at one year experience in a customer service role.

· Experience in call centre, customer service or healthcare industry will be advantageous

· Excellent team player with strong interpersonal and communication skills

· Customer-oriented and highly adaptable in a dynamic and fast-paced environment

· Proficient in Microsoft Office applications

Please submit resumes to [e-mail] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.