Call Centre Officers (Many Vacancies)

OAKTREE CONSULTING; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking an Outbound Call Associate to proactively engage with customers and gather survey information. This role requires strong communication skills and the ability to resolve queries efficiently. Ideal candidates will have a diploma or equivalent and experience in a customer service environment.

Qualifications

• Minimum C5 for English O level.
• Preferably with 1 to 2 years of working experience in call centre environment.
• Good typing skills and computer literate.

Responsibilities

• Engage customers to gather critical information through surveys.
• Resolve customer queries efficiently and escalate issues promptly.
• Submit regular reports to Team Lead.

Skills

Communication skills

Customer service

Fluency in a second language

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [e-mail] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.