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A recruitment agency in Macclesfield seeks an experienced Call Centre Manager to lead a dynamic outbound sales team. The ideal candidate will possess strong leadership qualities, proven experience in managing a successful call centre, and a solid understanding of FCA regulations. This role demands effective coaching strategies and a commitment to outstanding customer service in a fast-paced environment.
An exciting opportunity has arisen for an experienced and driven Call Centre Manager to lead a growing outbound sales team based in the heart of Macclesfield. This is a fantastic chance to join a fast-paced, customer-focused environment and play a pivotal role in shaping an ambitious and high-performing contact centre.
We re looking for a confident leader with a passion for people development, a commitment to delivering outstanding customer service, and a strong track record in achieving sales performance within a regulated setting.
Key Responsibilities
What You ll Bring
Essential:
Desirable:
Shift Details
This role oversees a rotating schedule including:
Flexibility across shifts is required to support team needs and maintain performance levels.
Ready to take the lead in a dynamic and rewarding environment? Apply now to take the next step in your leadership career.