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Call Centre Manager
Solvit
Hinckley
On-site
GBP 50,000 - 75,000
Full time
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Job summary
An exciting opportunity awaits at a forward-thinking automotive firm for a Call Centre Manager. This role involves leading a telesales team, ensuring high performance and customer satisfaction while managing HR tasks. The ideal candidate will have a strong sales background and automotive experience. With a competitive salary and excellent bonuses, this position offers career development and a chance to make a significant impact in a dynamic environment. Join a team that values innovation and excellence, and help drive success in a thriving industry.
Benefits
Qualifications
- Proven experience in managing a telesales team with a strong sales record.
- Automotive background preferred, with understanding of KPIs.
Responsibilities
- Lead team meetings and ensure excellent customer service is delivered.
- Measure team performance and manage HR tasks like commissions and holidays.
Skills
Education
Job description
£50,000 Basic Salary (£75,000 OTE)
MUST BE ABLE TO WORK SOME WEEKENDS
Do you have experience in managing a Telesales based team?
Do you have an Automotive background?
If the answer to both of these questions is yes then this could be the job for you!
Here at SolviT we have an exciting opportunity working with a national automotive company who are looking for a dedicated and experienced Call Centre Manager to work with their Telesales staff based in Hinckley. They are looking for someone who has experience in managing a telephone based sales team and has an automotive background. You will be working 5 days a week on a rotational basis this WILL include weekends.
What do I get?
- Basic salary of £50,000 (£75,000 OTE)
- Company Vehicle (Tesla)
- Excellent bonus scheme
- Free parking
- 28 days holiday
- Pension Scheme
- Career development and progression opportunities
What will I be doing?
- Assisting other management team members in identifying trends and establishing call centre goals
- Leading team meetings
- Ensuring excellent customer service is delivered
- Measuring team performance and proactively taking action where required
- Holding 1-2-1's, team briefings & performance reviews and manage productivity
- Convert high volume calls into sales and appointments
- Manage some HR tasks (commissions, holidays, rotas)
What do I need?
- Previous experience in a managerial role with a strong record of sales
- Automotive experience
- Experience within a call centre environment
- Understanding KPI's
- FCA accreditation (or willingness to obtain)
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