Call Centre Executive

Harwoods Ltd; Pulborough; On-site; GBP 25,000 - 32,000; Full time

Job summary

A family-owned automotive retail group in Pulborough is seeking a Call Centre Executive to manage outbound and inbound calls related to vehicle services and customer inquiries. The ideal candidate will have a smart appearance, strong telephone skills, and proven resilience. This role offers a base salary of up to £25,690 plus bonuses, with opportunities for top performers to earn over £32,000.

Benefits

Great company benefits

Opportunity for career development

Qualifications

• Proof of Right to Work in the UK.
• Desirable to have call centre/vehicle service department experience.

Responsibilities

• Manage outbound/inbound calls promptly, efficiently and professionally.
• Service, MOT, repair and maintenance bookings for customer vehicles.
• Accurately record and communicate customer work instructions.

Skills

Smart appearance

Competency in numeracy

Competency in literacy

Excellent telephone manner

Resilience

Job description

Job Purpose

Up to £25,690.00 dependent on experience + bonus - Realistic OTE £29,000.00 Uncapped + great company benefits.

Top performing advisors in the business are earning over £32,000 in this role!

Week one: Monday – Friday: 08:00 – 17:00

Week two: 09:00 - 18:00

1 Saturday in 3: 08:00 – 13:00

The Role Of The Call Centre Executive Is To:

• Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers.
  
  

Essential

Person Specification:

• Proof of Right to Work in the UK.
  
  

Experience

Desirable

• Call centre/vehicle service department experience.
  
  

Skills & Knowledge

Essential

• Smart appearance.
• Competency in numeracy, literacy and IT.
• Excellent telephone manner.
• Resilience.
  
  

Desirable

• Understanding of basic vehicle design and function.
  
  

Key Responsibilities:

• Manage outbound/inbound calls promptly, efficiently and professionally. The nature of these calls will include:
• Service, MOT, repair and maintenance bookings for customer vehicles.
• Price enquiries.
• General enquiries relating to vehicles and repair histories.
• VHC follow-up calls.
• Customer service enquiries and complaints.
• Telemarking campaigns.
• Accurately record and communicate customer work instructions and seek out opportunities to sell and appropriately advise customers of further services offered by the Group.
• Participate in projects as and when required or as directed by management.
• Enhance the relationship between customers and each brand/department within the business.
• Maintain and update the company database as necessary to ensure high levels of quality/accurate data capture.
  
  

The Harwoods Way

Harwoods Group Is a Values Led, Family Owned Automotive Retail Group That Was Founded In 1931. Our Values Are Lived And Breathed By All Of Our Colleagues To Enable Industry Leading Customer Experience And Colleague Engagement, As Detailed Below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a High Colleague Engagement Score Of 72%, Harwoods Group Has a Real Differentiator With Our Industry Leading People Development Programme, Including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at [e-mail]

Skills for the job

ITLiteracyNumeracyTelephone Skills