Call Centre - Customer Service Advisor

Bupa; Salford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading health insurer in Salford is seeking a Customer Service Advisor for their Call Centre. This full-time role includes hybrid working with an emphasis on customer care and compassion. Ideal candidates will be organized, resilient, and proficient in using multiple systems. Benefits include generous holidays, primary care service, and learning opportunities.

Benefits

33 days holidays including Bank Holidays

Access to primary care services

Free health assessments every two years

Bespoke medical insurance benefits

Early access to earned wages

Pension plan options

Discounts via My Bupa Extras

Parental leave support

Learning and development programs

Qualifications

• Ability to follow Financial Conduct Authority (FCA) regulations.
• Comfortable declining treatment requests.
• Private, quiet workspace for hybrid working.

Responsibilities

• Answer calls to support customer inquiries.
• Authorize or decline treatments in line with company policy.
• Maintain customer database accurately.

Skills

Highly organised

Resilient

Attentive listener

Customer-focused

Adaptability

Process-following

PC confidence

Job description

Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.

For Australia or New Zealand candidates - Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.

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Call Centre - Customer Service Advisor

Apply remote type Hybrid (work from home / office) locations Salford Quays time type Full time posted on Posted 2 Days Ago job requisition id R1182783

Job Description:

Customer Service Advisor – Contact Centre

Salford Quays (M50 3SP)

£25,450 basic salary

Opportunity to increase to £29,750 in first 18 months dependent on individual performance

Permanent - Full time 37.5 hours per week

Please note this role is not eligible for sponsorship under current Home Office rules

Our Contact Centre operates:

Monday to Friday 8am - 8pm and Saturday 8am - 4pm

Your shifts will be on rotation within our operating hours, including one Saturday a month.

First 15 weeks

• Four days on site at Bupa Place (Salford Quays) and one day working from home*

• You’ll start speaking with customers from week 5 of training

• To ensure you get the most out of your training, annual leave is not available during this time.

• After you have completed training, you can work from home up to three days a week*

We make health happen

As a Customer Service Advisor in our Contact Centre, you'll be the voice of Bupa for our customers. Whether a customer is calling about a sprained ankle or a life-threatening illness, we treat them with the same level of care and compassion. You'll guide them through the process to see if they are covered by their Bupa health insurance policy, you’ll need to be confident and comfortable declining treatment requests.

To be successful in this role you'll need to be:

• Highly organised and resilient

• An attentive listener

• Focused on putting customers first

• Confident building internal networks both with your work friends and wider business

• Adapt well to change

• Able to follow process and Financial Conduct Authority (FCA) regulations

• Confidence using a PC and the ability to use multiple systems at the same time

• To benefit from hybrid working, you will need to have a private and quiet work space with a wired internet connection (using an ethernet cable)

How you'll help make health happen:

• Answering a variety of calls to help support our customer enquires

• Authorising or declining treatments in line with company policy, this role may not always be easy

• Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests

• Accurately maintain our customer database, ensuring all conversations and outcomes are recorded

Benefits

Our benefits are designed to make health happen for our people. Viva is our globalwellbeingprogrammeand includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.

You can enjoy the following benefits and more:

• Holidays - 33 days including Bank Holidays - Our inclusive bank holiday approach means that you can swap up to a maximum of four of these bank/public holidays for other days of significance within the same annual leave period.

• Primary care service - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support. Alongside the service, you’ll have an annual allowance up to £350 which you can redeem against a menu of Bupa healthcare products.

• Every two years, permanent employees are offered a free health assessment.

• You can opt-in our bespoke medical insurance benefits package - This provides healthcare cover to eligible employees and their families.

• Wagestream - Have early access up to 40% of your earned wages within minutes.

• As an employee of Bupa, you may be eligible to join one of our Bupa pension plans. If you choose not to (or you’re not eligible to) join a Bupa pension plan, you may be automatically enrolled into our workplace pension scheme with NEST.

• My Bupa Extras (Provided by Reward Gateway) is our one-stop shop for a huge choice of exclusive discounts and cashback deals on everything from food and groceries to home and garden, entertainment and days out, travel, and even utilities.

• Parental Leave - We offer a range of adoption, birth parent and co-parenting support for Pay & Leave.

• Extensive L&D program including internal development and access to apprenticeships.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim tooffer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email:[e-mail]

*If you are suspected of using AI at any point during our recruitment process, you will be declined*

Time Type:

Full time

Job Area:

Call Centre

Locations:

Bupa Place

About Us

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

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