Call Centre Claims Agent

TipTopJob; Liverpool City Region; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a growing insurance provider as a Call Centre Claims Agent in Liverpool. This role offers full training and a chance to thrive in a supportive environment. You'll manage customer claims, ensuring thorough investigations and excellent service. Enjoy enhanced leave, financial benefits, and a commitment to your wellbeing.

Benefits

Enhanced annual leave starting at 31 days

Enhanced paternity pay

16 weeks of full maternity pay

Free counselling services

Company pension scheme

GBP250 referral bonus

Qualifications

• Experience in a claims environment or customer service role.
• Ability to work in a culture of openness, trust, and respect.

Responsibilities

• Manage a portfolio of customer repair claims through to settlement.
• Conduct thorough indemnity investigations on all claims.
• Engage with customers through various channels.

Skills

Customer Service

Claims Handling

Attention to Detail

Team Working

Job description

Role: Call Centre Claims Agent

Working hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8:00 am to 6:00 pm Monday to Friday, with 1 in 5 Saturdays.

Location: Liverpool

Salary: GBP25,877, plus an achievable performance-related bonus, paid quarterly once established within your role.

We are looking for a professional candidate, experienced in Customer Service or Claims Handling, to join our friendly team. This is an exciting opportunity to be part of a thriving Claims Department. We invite applications from candidates with and without experience in Motor claims.

The ideal candidate, in line with our salary bracket, will have experience working in a call centre environment.

Full training and continuous coaching will be provided to help you achieve your full potential.

What You Will Be Doing

1. Work as part of a team to proactively manage a portfolio of customer repair claims through to settlement.
2. Ensure that complete and thorough indemnity investigations are carried out on all claims.
3. Work closely with suppliers to meet customers' needs during their claims journey.
4. Utilise our in-house engineers to assess whether the damage sustained is repairable.
5. Make accurate payments to our customers and their representatives regarding claims settlement.
6. Demonstrate effective communication skills whilst engaging with customers through various channels.

What We're Looking For

1. Relevant experience in a claims environment or a customer service role.
2. Ability to work in a culture of openness, trust, and respect.
3. Strong team working skills.
4. Attention to detail.
5. Excellent customer service skills.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider with over 40 years of experience, we help more than 50,000 customers across the UK find motor insurance that meets their needs.

We provide full training and continuous coaching, including in-depth FCA-regulated industry knowledge and all necessary tools to help you grow your career with us.

At Acorn Insurance, we celebrate diversity and foster an inclusive environment where everyone feels respected and valued. We are committed to accessibility and encouraging our employees to give their best.

Why Join Acorn Insurance?

Wellbeing

We aim to provide more than just a job — we want to give you purpose and a career. Benefits include:

• Enhanced annual leave starting at 31 days, potentially increasing to 35 days per year, including bank holidays.
• Enhanced paternity pay and 16 weeks of full maternity pay.
• Wellbeing services such as free counselling, unlimited telephone support, and access to CBT programs.
• Internal mental health support from qualified first aiders.

Financial Benefits

• Life assurance with options to increase coverage.
• Access to earnings before payday via Dayforce Wallet.
• Company pension scheme.
• Refer-a-Friend scheme with GBP250 bonus.
• Flexible benefits platform with an annual flex pot allowance.