Call Centre Claims Agent

TN United Kingdom; Liverpool City Region; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance provider in Liverpool seeks a Customer Service professional to join their Claims Department. The role involves managing customer repair claims, conducting investigations, and ensuring effective communication throughout the claims process. Full training will be provided, and candidates with or without experience in motor claims are encouraged to apply. The company offers a supportive environment with numerous benefits, including enhanced leave and mental health support.

Benefits

Enhanced Annual Leave

Enhanced Paternity Pay

16 Weeks Full Maternity Pay

Free Counselling Sessions

Access to CBT Program

Life Assurance

Company Pension Scheme

Refer a Friend Scheme

Flexible Benefits Platform

Qualifications

• Experience in a claims environment or customer service role.
• Ability to work in a team-oriented culture.

Responsibilities

• Manage customer repair claims through to settlement.
• Conduct thorough indemnity investigations on all claims.
• Engage with customers through various channels.

Skills

Customer Service

Claims Handling

Communication

Job description

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Working hours: 37.5 hours per week , 7.5 hours a day. Rotating shifts between 8-6pm Monday-Friday, 1 in 5 Saturdays

Location: Liverpool

Salary: £25,877, plus an achievable performance related bonus, paid quarterly once established within your role.

We are looking for a professional candidate, experienced in Customer Service or Claims Handling to join one of our friendly teams. This is an exciting opportunity to be part of a thriving Claims Department, and we invite applications from candidates with and without experience in Motor claims.

The ideal candidate, in line with our salary bracket, will have experience working in a call centre environment.

Full training and continuous coaching will be provided to help you achieve your full potential.

What you will be doing:

• To work as a team to proactively manage a portfolio of customer repair claims through to settlement
• To ensure that complete and thorough indemnity investigations are carried out on all claims
• Work closely with suppliers to fulfil customers’ needs during their claims journey
• Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
• Accurate payment to our customers and their representatives regarding claims settlement
• Demonstrate effective communication skills whilst engaging with our customers through various channels

What we’re looking for:

• Relevant experience in a claims environment or a role within a customer service environment
• Ability to work in a culture of openness, trust and respect
• Working as a team is essential

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.