Call Centre Agent (Welsh Speaker)

Encore Capital Group; West Malling; Remote; GBP 22,000 - 27,000; Full time

Job summary

Wescot Credit Services is seeking Welsh-speaking Call Centre Agents to provide outstanding customer service. You will be the first point of contact for customers, delivering solutions with empathy and care. A comprehensive training program will be provided before you start in a varied, remote working environment with flexible hours.

Benefits

31 days holiday (pro-rata), including bank holidays

Discounts and cashback on high-street shops

Private Healthcare

Qualifications

• Welsh speaker essential.
• Experience in a similar customer service role preferred.

Responsibilities

• Handle inbound and outbound calls for Welsh-speaking customers.
• Identify patterns and recognize potentially vulnerable customers.
• Support customers in achieving financial wellbeing.

Skills

Empathy

Attention to Detail

Active Listening

Teamwork

Resilience

Job description

Call Centre Agent (Welsh Speaker)

Remote working

Wescot Credit Services is looking for Welsh-Speaking Call Centre Agents to join one of our outsource campaigns.

We are seeking team players who share our enthusiasm, work ethic, and commitment to 5-star customer service to be the first point of contact supporting Welsh-speaking customers in their preferred language.

As a Call Centre Agent at Wescot, you will:

• Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
• Use active listening skills to support our customers in achieving financial wellbeing.
• Show empathy and resilience, be comfortable discussing difficult topics, and deliver tailored solutions with care.
• Pay great attention to detail and enjoy working in a fast-paced environment.

You will start with a 3-week training program. During this remote training, from Monday – Friday: 9am – 5pm, you will learn about our business, clients, systems, and how to best support our customers.

After training, you will transition into weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, and 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.

Your package includes:

• Salary up to £26,313.14 (based on 40 hours per week), depending on experience.
• 31 days holiday (pro-rata), including all bank holidays.
• Discounts and cashback on hundreds of high-street shops.
• Private Healthcare

If you are interested in joining a company committed to its mission for 2025 and beyond, please apply to start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by their customers.

We are proud to be Great Place to Work-Certified through Encore Capital Group in Costa Rica, France, India, Portugal, the UK, and the US.

Diversity and inclusion are very important to us; we value diverse talent and encourage everyone to be themselves at work.

**Please note:** As we are regulated by our clients, successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you lack full right to work in the UK.