Call Centre Agent - Vaccination UK

Vaccination UK Ltd; Greater London; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Pension 5% employer contribution

VIVUP discounts

Blue Light Card discounts

Employee referral scheme

28 days annual leave (pro-rata)

Job summary

Vaccination UK is seeking a Call Centre Agent to support immunisation programmes by handling inbound/outbound calls with parents and carers. The role involves coordinating clinics, achieving KPIs, and ensuring smooth service delivery in a busy call centre environment.

Ideal candidates will have GCSE level education, GDPR awareness, and experience in healthcare or customer-focused roles, with strong English communication and IT skills.

Qualifications

• GCSE level or equivalent required.
• Informed consent principles understanding.
• GDPR awareness.
• Experience in call centre or customer-centric roles.
• Healthcare setting experience desirable.

Responsibilities

• Handle calls and emails from parents/carers booking children for vaccinations.
• Coordinate community clinics in line with policy/procedures.
• Support team to ensure continuity of service delivery.
• Work towards KPIs and targets.
• Participate in regular team meetings.

Skills

Call centre experience

Bilingual English

Effective communicator

Time management

Team player

IT literate (MS Office)

Education

GCSE level or equivalent

Tools

Microsoft Office (Word & Excel)

Job description

About Us

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.

We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Job Details

Job title: Call Centre Agent

Contract: Bank

Working Hours: Monday to Friday between 7:00am - 6:00pm. (7.5 hour shift per day)

Benefits

• Pension - 5% employer contribution based on qualified earnings.
• VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
• Blue Light Card - Supermarket & High Street Discounts.
• Employee referral scheme.
• 28 days annual leave including Bank Holidays (pro-rata).

Job Purpose

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Key Responsibilities

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call Centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.
• Comply with Company policies & procedures.

Experience/Skills

• Educated to GCSE level or equivalent.
• Understand and implement the principles of informed consent.
• Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
• Experience in call centre or customer centric roles.
• Experience of working in a health care setting (desirable)
• Have a clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (manage call time).

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

European LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes.

Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark, the Netherlands, Sweden and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, Citydoc, Resecentrum vaccinationer, Mediprevent, Vaccinaties Op Reis and PreventVaccins.

European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.