Call Centre Agent - Uncapped Commission

TieTalent; North East; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading sales organization in North Tyneside is looking for a Sales Advisor to engage with customers over the phone, helping them enhance their digital lives with the right products. This full-time role offers a starting salary of £25,087, flexible scheduling, and extensive training to ensure success. Significant benefits include online GP access, generous family leave, and discounts on products. Join a supportive team with a focus on career development.

Benefits

Online GP access

Market leading paid carer’s leave

Equalized family leave

Huge discounts on products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Confident communicator with a knack for building relationships.
• Willingness to learn about products and services.
• Ability to discuss product enhancements with customers.

Responsibilities

• Engage with customers over the phone about products.
• Schedule breaks and manage time flexibly.
• Receive training to effectively address customer needs.

Job description

Where:

EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Full time:

Permanent

Salary:

£25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate:

£12.82 per hour rising to £13.12 per hour at 9 months in role

Start date:

September 2025 onwards

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside OR Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?