Call Centre Agent - Redbridge

Integrated Care System; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organisation is seeking a dedicated professional to assist with vaccination programmes across North London. This role involves handling calls and coordinating clinics, ensuring a smooth service delivery while working towards key performance indicators. Candidates should possess excellent communication skills and have a GCSE level education or equivalent. Join our mission to improve health and support the community.

Benefits

Pension - 5% employer contribution

Supermarket & High Street Discounts

25 days annual leave

Qualifications

• Experience in customer-centric roles.
• Familiar with GDPR principles.
• Experience in a healthcare setting is desirable.

Responsibilities

• Handle calls and emails regarding vaccinations.
• Coordinate operation of community clinics.
• Support team continuity of service delivery.

Skills

Effective communicator

IT literate

Time management

Clear and polite telephone manner

Bilingual languages

Education

GCSE level or equivalent

Job description

Working Hours: Monday to Friday between 8:00am - 5:00pm.

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Main duties of the job

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call Centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.
• Comply with Company policies & procedures

About us

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

BENEFITS:

Pension - 5% employer contribution based on qualified earnings.

VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.

Blue Light Card - Supermarket & High Street Discounts.

25 days annual leave.

Job responsibilities

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Person Specification

Experience

• Understand and implement the principles of informed consent.
• Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
• Experience in call centre or customer centric roles.
• Experience of working in a health care setting (desirable)

Skills

• Have a clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (manage call time).
• Efficient in time management (manage call time).

Qualifications

• Educated to GCSE level or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.