Call Centre Agent - Newham

NHS; Barking; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to enhance vaccination uptake through effective communication and coordination. This role involves supporting the team in delivering essential immunisation services, managing calls and emails from parents, and ensuring compliance with company policies. The ideal candidate will possess a clear telephone manner, be IT literate, and have a strong commitment to teamwork. Join a mission-driven organization focused on making healthcare accessible and safe for all, while enjoying competitive benefits and a supportive work environment.

Benefits

5% employer pension contribution

Supermarket & High Street Discounts

Employee Assistant Programme

25 days annual leave

Qualifications

• Experience in call centre or customer-centric roles.
• Familiarity with GDPR principles.

Responsibilities

• Support the team to ensure smooth service delivery.
• Handle calls and emails for vaccination bookings.
• Coordinate community clinics in line with policies.

Skills

Clear and polite telephone manner

Bilingual (English mandatory)

Effective communication

IT literate (Microsoft Office)

Time management

Education

GCSE level or equivalent

Job description

Working Hours: Monday to Friday between 8:00am - 5:00pm.

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Main duties of the job

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call Centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.
• Comply with Company policies & procedures

About us

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

BENEFITS:

Pension - 5% employer contribution based on qualified earnings.

VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.

Blue Light Card - Supermarket & High Street Discounts.

25 days annual leave.

Job responsibilities

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Person Specification

Experience

• Understand and implement the principles of informed consent.
• Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
• Experience in call centre or customer centric roles.
• Experience of working in a health care setting (desirable)

Skills

• Have a clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (manage call time).
• Efficient in time management (manage call time).

Qualifications

• Educated to GCSE level or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.