Call Centre Agent

Encore Capital Group; Telford; On-site; GBP 16,000 - 19,000; Part time

Job summary

A leading customer service company in Telford is hiring part-time Call Centre Agents to join their enthusiastic team. You will handle high volumes of calls, guide clients on queries and processes, and participate in a thorough training program. This role offers competitive pay, 31 days holiday, and various team events fostering well-being and community support.

Benefits

31 days holiday (pro-rata)

Discounts and cashback at high-street shops

Seasonal parties and team breakfast events

Qualifications

• Experience in a customer service role is preferred.
• Ability to handle high call volumes with patience.
• Processes payments accurately and follows through with clients.

Responsibilities

• Handle inbound and outbound calls regarding client queries and payments.
• Communicate with clients from diverse backgrounds.
• Complete a 4-week training program followed by a 3-week rotational shift.

Skills

Communication

Active Listening

Customer Service

Detail-oriented

Team Player

Job description

Call Centre Agent, Telford, TF3 4NT

Part time – 26 hours.

dlc are currently looking to grow our team of Call Centre Agents within our Telford office starting 14th July 2025. We are seeking team players who match our enthusiasm, work ethic, and commitment to 5-star customer service.

As a Call Centre Agent at dlc, you will:

• Handle high volumes of inbound and outbound calls, guiding clients on queries, disputes, and payment processes.
• Communicate confidently and clearly with clients from diverse backgrounds.
• Take payments from clients, ensuring funds are correctly allocated.
• Use active listening and questioning techniques to support clients.
• Be process-driven, meticulous, and thrive in a fast-paced environment.
• Have opportunities for development in other areas of the business.

You’ll start with a 4-week training program to learn about our products, processes, and systems. This training will be held in our Telford office, Monday – Friday: 9.00am – 2.00pm.

After training, you’ll transition to a 3-week rotational shift pattern, working Monday – Friday 9am – 2pm, including 1 in 3 Saturdays 8am – 1pm.

Your package:

Our team has participated in various initiatives to promote well-being, such as Dragon Boat Races, Halloween Hunts, and team events. Benefits include:

• Salary from £16,507.13 (average for 26 hrs/week), with potential increases based on experience.
• 31 days holiday (pro-rata), including all bank holidays.
• Discounts and cashback at numerous high-street shops.
• Fun incentives like seasonal parties, team breakfasts, pizza days, and games.

We support our local community through educational programs and charity events, including the 2024 Dragon Boat Race, raising over £1100, with plans for 2025.

If you’re interested in joining a company committed to its mission and community, please apply to start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

dlc, part of Encore Capital Group, is Great Place to Work-Certified across multiple countries.

Diversity and inclusion are core values at dlc. We encourage everyone to be themselves and foster a culture of inclusivity.

**Please note:** Successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you lack full right to work in the UK.