Call Centre Agent

Opal Orthopaedics Ltd (UK) & Opal Medical Australia P/L; Greater Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Call Centre Agent, where your role will be pivotal in enhancing customer experiences. You'll engage with customers, resolving queries and providing support during their most challenging times. This position offers a competitive benefits package, including health plans and holiday schemes, all within a supportive environment that values your contributions. With a commitment to colleague development and internal promotions, this is an exciting opportunity to grow in a well-established organization dedicated to making a difference.

Benefits

Pension

Critical Illness Cover

Health Cash Plan

Discounted Legal Services

22 Days Holiday

Discounted Online Shopping

Discounted Gym Memberships

Qualifications

• Experience in customer-facing roles with strong communication skills.
• Ability to handle challenging conversations with resilience.

Responsibilities

• Handle inbound and outbound calls to negotiate settlements on overdue accounts.
• Record customer interactions accurately and provide account updates.

Skills

Communication Skills

Customer Service Experience

Resilience

PC Literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for Call Centre Agents to join our contact centre team.

Ascent is excited to announce an in-person recruitment event and assessment centre at our office in Manchester City Centre on Friday 16th May. Come get an inside look at the role, participate in activities that allow you to get a feel for what a typical day looks like as a call centre agent at Ascent, and get insights about the role from our team. We want you to be sure that this is the right fit for you.

Please note that only shortlisted candidates will be contacted with an invite.

Be Part of Our Team

Our customers' experience is at the heart of everything that we do. As a team, we assess individuals' circumstances, supporting our customers to overcome problems which have led to their account being in arrears.

The role of a Customer Support Consultant requires you to build rapport with each customer, ensuring customers' queries are resolved at the first point of contact.

What will your day look like?

• Dealing with inbound and outbound calls, contacting customers with overdue accounts to negotiate settlements on outstanding payments.
• Recording all customer contact accurately on the collections system.
• Treating all customers fairly, professionally, and within legislation and codes of practice.
• Dealing with general account enquiries and taking routine payments from customers.
• Updating account information (address/contact details, bank details, and payment method).
• Liaising with other departments on behalf of customers to resolve problems.

What we are looking for

• Previous experience working in a similar role or customer-facing role.
• Strong communication and listening skills, including a friendly and approachable telephone manner.
• Demonstrate resilience when having challenging conversations.
• You really care about the customer and want to support them to solve their problems quickly.
• You are PC literate and know how to use Word, Excel, and Outlook.

What can you expect from us?

• Competitive benefits package including:
• Pension
• Critical illness cover
• Health cash plan
• Discounted legal services
• 22 days holiday (this increases with length of service) plus a buy-back holiday scheme
• Discounted online shopping
• Discounted gym memberships

A Bit About Us

At Ascent, we place the customer at the heart of our operations, ensuring that during our customers' most vulnerable times, we offer the support they deserve. You will play a significant role in the ongoing success of Ascent by identifying talent and supporting them to become part of the team.

Ascent Performance Group is a highly successful legal and financial services company; we work with other large financial service companies to support individuals during uncertain times. If you want to join an agile, successful, and well-established organization with a proven track record of colleague development and internal promotions, look no further than Ascent.

Important Information

As part of the onboarding process, all successful applicants are required to complete the group's employment screening process. This helps ensure that all new employees meet our standards of honesty and integrity, protecting the interests of the Group, existing employees, clients, partners, and stakeholders.

The start date for this role is 23rd June 2025.