Call Centre Advisors

www.findapprenticeship.service.gov.uk - Jobboard; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK-based job portal is seeking a motivated individual to make outbound calls and conduct surveys to enhance customer satisfaction. Candidates should have experience in customer service or sales, possess strong communication skills, and demonstrate a passion for delivering exceptional customer experiences. This role offers full-time hours from 8:30am to 5:30pm, Monday to Friday.

Qualifications

• Previous experience in a customer service, sales, or call centre environment.
• Exceptional verbal communication skills.
• Strong active listening skills.

Responsibilities

• Make outbound calls to existing customers.
• Conduct surveys to understand customer needs.
• Resolve customer queries efficiently.

Skills

Customer service experience

Verbal communication

Active listening

CRM software proficiency

Job description

What you'll be doing:

Making outbound calls to existing customers
Conducting surveys to understand customer needs and satisfaction levels.
Resolving customer queries efficiently and professionally, escalating complex issues when necessary.
Maintaining accurate and detailed customer records in the CRM system.
Working towards individual and team targets to ensure excellent customer engagement.




What we're looking for:

Previous experience in a customer service, sales, or call centre environment (outbound experience is a bonus)
Exceptional verbal communication skills with a clear, confident, and engaging phone manner.
A genuine passion for helping people and delivering outstanding customer experiences.
Strong active listening skills and the ability to empathise with customers.
Resilience and a positive attitude, even when faced with challenges.
Proficiency in using computer systems and CRM software.
Ability to work independently and as part of a collaborative team.




Hours are 8:30am – 5:30pm Monday to Friday