Call Centre Advisor

Aspire; Liverpool; On-site; GBP 23,000; Full time

Job summary

A recruitment agency is seeking a Call Centre Advisor in Liverpool City Centre. The ideal candidate will have experience in customer service, excellent communication skills, and a keen eye for detail. Responsibilities include handling inbound calls, assisting clients with inquiries, and ensuring all client interactions adhere to quality standards. This full-time role offers flexibility in working hours and various employee benefits.

Benefits

Christmas closure & Birthdays off

Personal Time for appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Qualifications

• Experience in a call centre or customer service setting is preferred.
• Proficiency in handling client communications professionally.
• Detail-oriented with strong data entry skills.

Responsibilities

• Handle inbound calls and provide client support.
• Review cases for litigation suitability.
• Track and document all client interactions.

Skills

Call centre experience

Attention to detail

Professional communication skills

Data entry skills

Familiarity with claims management

Tools

Claims management systems

Contact centre systems

Job description

Overview

Job Title: Call Centre Advisor

Salary: £23,000 (Full-Time, Permanent, 35 hours)

Location: Liverpool City Centre (Office based)

Shifts: Flexibility to work between the hours of 9am and 8pm

What You’ll Do

• Handle inbound calls and client correspondence, providing support and guidance.
• Review new cases and determine their suitability for litigation.
• Assist clients with claim inquiries over the phone and online.
• Clearly explain company terms, conditions, and fees with a professional touch.
• Work closely with internal teams to keep claims moving forward.
• Ensure all client interactions adhere to legal requirements and quality standards.
• Track and document all interactions following Standard Operating Procedures.

Key Skills We’re Looking For

• Prior experience in a call centre or customer service setting.
• Familiarity with claims, legal claims, or financial services (a plus).
• Excellent phone and data entry skills, with a keen eye for detail.
• Proficiency with claims management or contact centre systems (preferred).
• Ability to handle client communications professionally, both written and verbal.

Benefits

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

Apply today to be part of a team that values integrity, client service, and continuous growth.

This vacancy is being handled by Aspire Recruitment. We receive a high volume of applications and may contact shortlisted candidates within 14 days. By applying, you consent to Aspire Recruitment processing your data as described in our Privacy Policy and may opt out of receiving information at any time.

Job Info

• Job Title: Call Centre Advisor
• Company: Aspire
• Location: Liverpool, Merseyside
• Posted: Sep 19th 2025
• Closes: Oct 20th 2025
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time

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