Call Centre Advisor

Aspire Recruitment; Liverpool; On-site; GBP 23,000; Full time

Job summary

A leading recruitment agency is seeking a Call Centre Advisor for its Liverpool office. The ideal candidate will have experience in call centres and strong customer service skills. Responsibilities include handling inbound calls, reviewing cases for litigation, and assisting clients with inquiries. This full-time position offers a salary of £23,000 and several employee benefits including time off for significant occasions and a staff referral bonus.

Benefits

Christmas closure & Birthdays off

Personal Time for appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Qualifications

• Experience in a call centre or customer service setting is essential.
• Familiarity with claims or financial services is preferred.
• Proficiency in written and verbal client communication is necessary.

Responsibilities

• Handle inbound calls and provide client support.
• Review new cases for litigation suitability.
• Assist with claim inquiries over phone and online.

Skills

Prior experience in a call centre

Excellent phone and data entry skills

Ability to handle client communications professionally

Tools

Claims management systems

Contact centre systems

Job description

Overview

Job Title: Call Centre Advisor

Salary: £23,000 (Full-Time, Permanent, 35 hours)

Location: Liverpool City Centre (Office based)

Shifts: Flexibility to work between the hours of 9am and 8pm

Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a thriving, fast-paced legal firm at its Liverpool City Centre head office.

Responsibilities

• Handle inbound calls and client correspondence, providing support and guidance.
• Review new cases and determine their suitability for litigation.
• Assist clients with claim inquiries over the phone and online.
• Clearly explain company terms, conditions, and fees with a professional touch.
• Work closely with internal teams to keep claims moving forward.
• Ensure all client interactions adhere to legal requirements and quality standards.
• Track and document all interactions following Standard Operating Procedures.

Key Skills We’re Looking For

• Prior experience in a call centre or customer service setting.
• Familiarity with claims, legal claims, or financial services (a plus).
• Excellent phone and data entry skills, with a keen eye for detail.
• Proficiency with claims management or contact centre systems (preferred).
• Ability to handle client communications professionally, both written and verbal.

Benefits

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

Apply today to be part of a team that values integrity, client service, and continuous growth.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.