Call Centre Advisor

Allied Vehicles Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive industry leader is seeking a Call Centre Advisor in Glasgow. The role involves offering exceptional customer service through inbound and outbound calls, focusing on wheelchair accessible vehicles and mobility products. Candidates should have prior sales experience and great attention to detail. This position offers a competitive hourly wage of £12.60 plus additional benefits, making it a rewarding opportunity in a friendly working environment.

Benefits

Annual profit share

Annual salary reviews

Remote GP service

Industry leading benefits portal

Free staff car park

Cycle to work scheme

Frequent learning and development opportunities

Aftersales discounts for you and your family

Qualifications

• Previous sales experience, ideally within a call centre environment.
• Great attention to detail.

Responsibilities

• Provide an excellent service to all Allied Mobility’s customers.
• Answer inbound calls and generate leads for the field sales team.
• Respond to emails and website inquiries.

Skills

Attention to detail

Sales experience

Job description

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Are you looking for a rewarding career in the automotive industry?

At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Call Centre Advisor to join Allied Mobility.

You will handle inbound and outbound calls from customers who are looking to order a wheelchair accessible vehicle and/or a mobility and rehabilitation product.

Hours of work are Monday and Tuesday, 9am – 5pm and Saturday 9am – 4pm. The salary is £12.60 per hour + bonus.

This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.

In return, we offer:

• Annual profit share
• Annual salary reviews
• ZGP24 by HealthHero (remote GP& second opinion service for you and your family, 24/7, 365 days a year)
• Industry leading benefits portal
• Free staff car park
• Cycle to work scheme
• Frequent learning and development opportunities
• Aftersales discounts for you, your friends, and your family
• Company values and long-service awards

The main duties of the role are:

• Provide an excellent service to all Allied Mobility’s customers.
• Answer inbound calls for Mobility Solutions and Allied Mobility customers, asking qualification questions, and offering the best solution tailored to their needs, generating leads for our field sales team.
• Outbound calls to Mobility Solutions and Allied Mobility customers.
• Respond to emails and website enquiries.
• Courtesy calling existing customers who are 3-6 months away from renewing their lease and looking to start the renewal process, generating leads for our field sales team.
• Making sure that all customer data is kept up to date including opt-in marketing and capturing how customers heard about Allied Mobility.
• Follow up enquiries with customers who have not decided to have a demonstration yet.

To be effective in this role, you will have:

• Previous sales experience, ideally within a call centre environment
• Great attention to detail

Previous experience of selling disability products and services would be advantageous but is not essential.

If you meet our criteria and would like to be part of a friendly and pleasant working environment in the North of Glasgow, a career with the Allied Vehicles Group is the perfect way to fuel that ambition. Please forward your CV stating why you would be suited to the role via the APPLY NOW button.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability ConfidentInitiative and offer a guaranteed interview to any applicant who considers themselvesto be disabled and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.