Call Center Sales Agent - Travel Experience Designer

TN United Kingdom; London; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Call Center Sales Agent who thrives in a dynamic environment and is driven by commission-based rewards. This exciting role involves crafting personalized travel experiences and providing exceptional customer service. With opportunities for training and career development, you'll collaborate with various departments to ensure client satisfaction. Enjoy flexible work options, generous annual leave, and unique benefits like Club Med vacations. If you're passionate about travel and customer relations, this role offers a fantastic opportunity to grow and excel.

Benefits

Monthly commission (up to 30% of yearly salary)

25 days annual leave, increasing to 30 days

Birthdays off

Half-day off on Christmas Eve and New Year's Eve

Three weeks of Club Med vacations annually

Flexible work options

40% of commute costs reimbursed

Social events and team-building activities

Opportunities for internal mobility

Qualifications

• Experience in travel sales or consultancy preferred.
• Fluent in English, both spoken and written.

Responsibilities

• Provide excellent customer service and build lasting relationships.
• Create tailor-made travel experiences based on client needs.

Skills

Customer Service

Communication Skills

Sales Experience

Stress Management

Self-motivation

Education

A level or equivalent

Job description

Below is a refined version of the job description, with improved formatting and relevancy, maintaining all original information:

Call Center Sales Agent - Travel Experience Designer, London

Location: London, United Kingdom

Contract type: Permanent contract

EU work permit required: Yes

Job Reference: 36f2ef146d00

Job Views: 13

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

Overview: This role is suitable for individuals who enjoy working in a fast-paced environment and are motivated by commission-based rewards. Club Med offers regular training sessions and FAM trips to familiarize staff with resorts. The position involves collaboration with various departments such as transport, customer relations, and trade. It may require weekend work (two Saturdays per month) and can be office-based or hybrid after an initial training period.

Responsibilities

1. Provide excellent customer service: Welcome clients warmly, build lasting relationships, support them proactively, and ensure follow-up and satisfaction.
2. Create tailor-made travel experiences: Understand client needs, design personalized trips, maintain knowledge of resorts and destinations, and liaise with travel agents via phone and email.

Candidate Profile

• Minimum education: A level or equivalent
• Experience in travel sales or consultancy; ski knowledge is a plus
• Fluent in English (spoken and written)
• Excellent communication and customer service skills
• Self-motivated, organized, and customer-oriented
• Strong argumentation, stress management skills

Compensation and Benefits

• Monthly commission (up to 30% of yearly salary)
• 25 days annual leave, increasing to 30 days with service
• Birthdays off
• Half-day off on Christmas Eve and New Year's Eve
• Three weeks of Club Med vacations annually (value up to £30k), plus one free guest stay
• Flexible work options: 2 days/week from home, 1 week remote every 3 months
• 40% of commute costs reimbursed
• Social events and team-building activities
• Opportunities for internal mobility and career development

Additional Information: The role is based in Wimbledon, London, and involves working with a dynamic team committed to excellent service and personalized travel experiences.