Call Center Representative

JR United Kingdom; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the health sector is seeking three Call Center Representatives for a full-time position in Bolton. This role involves managing high volumes of calls, ensuring accurate recording of sensitive patient information, and collaborating with healthcare professionals. Candidates should have a strong educational background, excellent communication skills, and relevant experience in call handling.

Benefits

Weekly wages

Paid holiday entitlement

Public sector work experience

Company pension scheme

Qualifications

• Previous call centre experience required.
• Ability to manage calls efficiently and professionally.
• Good communication skills essential.

Responsibilities

• Handling a high volume of incoming calls.
• Recording patient details for non-emergency transport.
• Liaising with healthcare professionals and the public.

Skills

Telephone manners

Handling sensitive information

High-volume phone handling

Education

Minimum of 5 GCSEs (Grades A–C) including English and Maths

Job description

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Call Center Representative, bolton, greater manchester

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Client:

Staffline Recruitment Ireland

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

About the Company

We are currently seeking three Call Handlers for an immediate start within the health trust. This position is for a duration of six months, with the possibility of extension based on performance and service needs.

About the Role

This full-time role offers 37.5 hours per week, with shift patterns scheduled across Monday to Sunday. Working hours range from 7:00 AM to midnight on weekdays and 8:00 AM to 8:00 PM on weekends. Flexibility to work evenings and weekends is essential.

Responsibilities

• Handling a high volume of incoming calls
• Recording patient details for non-emergency transport
• Liaising with healthcare professionals, ambulance crews, and the public

Qualifications

• Minimum of 5 GCSEs (Grades A–C) including English and Maths

Required Skills

• Previous call centre or high-volume phone handling experience
• Excellent telephone manners
• Ability to handle sensitive information professionally and efficiently

Preferred Skills

• None specified

Pay range and compensation package

• Weekly wages
• Paid holiday entitlement
• Public sector work experience
• Company pension scheme

Equal Opportunity Statement

We are committed to diversity and inclusivity.

For further information please apply with your up-to-date CV by clicking the button.