Call Center Operator - Uncapped Commission

JR United Kingdom; Wales; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Call Center Operator to join their dynamic team in Porth. This full-time role offers a competitive starting salary with opportunities for growth and uncapped commission. Ideal for individuals who excel in communication and enjoy building relationships, you'll engage with customers to discuss how products can enhance their digital lives. With flexible scheduling and a supportive work environment, this position also offers generous benefits including online GP access and family leave. If you're looking to make a difference and grow your career, this role is an exciting opportunity.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on products

Career development support

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• Confident communicator with strong interpersonal skills.
• Ability to build relationships and negotiate effectively.

Responsibilities

• Discuss with customers how products can enhance their digital experience.
• Provide solutions and support to customers over the phone.

Skills

Communication Skills

Negotiation Skills

Customer Relationship Management

Job description

Call Center Operator - Uncapped Commission, Porth

Client: EE

Location: Porth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Type: Full time, Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Perhaps you have a wealth of life experience and building relationships, or negotiating family mealtimes is your daily routine. These transferable skills can help you succeed as a sales advisor with EE. We’ll provide training on our products and services so you can talk confidently about how we can help customers enhance their digital lives.

We don’t do ‘hard sales’. The role involves discussing with customers over the phone how our products can improve their digital experience and helping them find the right solutions. Join our Sales Team in Merthyr and put your skills to work!

This role offers flexibility to accommodate your lifestyle. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home, ensuring you can attend appointments or handle emergencies.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 via telephone or video for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually.
• Support for career development—we’re passionate about developing our people and supporting your career goals.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.