Call Center Operator - Uncapped Commission

JR United Kingdom; Lancaster; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a dynamic Call Center Operator in Lancaster. This role is perfect for those who excel in communication and enjoy helping others. You will engage with customers over the phone, discussing how to enhance their digital experiences without the pressure of hard sales. With a supportive environment that values flexibility, you can schedule your own breaks and even work from home occasionally. The company offers a competitive salary with opportunities for growth, along with a range of benefits including healthcare, generous family leave, and discounts on products. Join a culture that fosters development and community involvement!

Benefits

Online GP Access

Paid Carer's Leave

Family Leave

Discounts on EE & BT Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Optional Dental Care

Qualifications

• Confident communicator with a knack for building relationships.
• Experience in customer service or sales is a plus.

Responsibilities

• Engage with customers to discuss products and enhance their digital lives.
• Provide support and guidance on the right products for customers.

Skills

Communication Skills

Sales Skills

Negotiation Skills

Education

High School Diploma

Job description

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Call Center Operator - Uncapped Commission, Lancaster

Client: EE

Location: Lancaster, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Where: EE Lancaster Contact Centre

Full Time: 37.5 hours per week

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes scheduling your own breaks, banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you choose to grow your family
• Huge discounts on EE & BT products including Mobile and Broadband, saving you hundreds of pounds every year
• Support for carving your own career path. We’re passionate about developing our people and supporting your career goals
• Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?