Call Center Agent - Vaccination UK Vaccination UK · UK - School Immunisation Office - Barking, [...]

Sikkerrejse; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Call Centre Agent to enhance vaccination uptake through effective communication. This role involves engaging with parents to secure informed consent for vaccinations, managing calls and emails, and supporting the operational flow of community clinics. As part of a dedicated team, you will contribute to vital health services while enjoying benefits like a pension scheme and generous annual leave. Join a mission-driven organization committed to making healthcare accessible and safe for all, where your efforts can have a meaningful impact on public health.

Benefits

Pension - 5% employer contribution

Supermarket & High Street Discounts

Employee Assistance Programme

Employee referral scheme

25 days annual leave

Qualifications

• Educated to GCSE level or equivalent with strong communication skills.
• Experience in call centre or customer-centric roles is essential.

Responsibilities

• Handle inbound and outbound calls for vaccination bookings.
• Support the team in the smooth delivery of immunisation services.

Skills

Effective communication

Customer service experience

Understanding of GDPR

Bilingual (English mandatory)

Time management

IT literate (Microsoft Office)

Clear and polite telephone manner

Education

GCSE level education

Tools

Microsoft Office (Word & Excel)

Job description

ABOUT US:

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.

We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

JOB DETAILS:

Job title: Call Centre Agent.

Contract: Bank

Working Hours: Monday to Friday between 8:00am - 5:00pm.

BENEFITS:

Pension - 5% employer contribution based on qualified earnings.

VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.

Blue Light Card - Supermarket & High Street Discounts.

Employee referral scheme.

25 days annual leave.

JOB PURPOSE:

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

KEY RESPONSIBILITIES:

1. Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
2. Assist in the day to day running of the immunisation programmes for the call Centre.
3. Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
4. Coordinating the operation of the community clinics in line with company policy and procedures where directed.
5. Working towards agreed KPI's to ensure targets are achieved.
6. Participate positively in regular team meetings.
7. Undertake other duties commensurate with the level of this position.
8. Comply with Company policies & procedures.

EXPERIENCE/SKILLS:

1. Educated to GCSE level or equivalent.
2. Understand and implement the principles of informed consent.
3. Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
4. Experience in call centre or customer centric roles.
5. Experience of working in a health care setting (desirable).
6. Have a clear and polite telephone manner.
7. Bilingual languages with English mandatory.
8. Effective communicator, both written and verbal.
9. Work independently and as part of a team.
10. IT literate including Microsoft Office (Word & Excel).
11. Efficient in time management (manage call time).

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.