Call Center Agent - Uncapped Commission (Hengoed)

JR United Kingdom; Caerphilly; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Call Center Agent to join their dynamic Sales Team. This full-time role offers a competitive starting salary with opportunities for growth and uncapped commission. You will engage with customers to discuss how EE can enhance their digital experiences, providing solutions tailored to their needs. The company values flexibility, offering options for home working and a supportive environment for career development. With generous family leave and health benefits, this position is perfect for those looking to make a meaningful impact while advancing their careers.

Benefits

24/7 Online GP Services

Paid Carer’s Leave

Family Leave

Product Discounts

Career Development Support

Volunteering Days

Optional Private Healthcare

Dental Insurance

Qualifications

• Confident communicator with a knack for building relationships.
• Experience in customer service or sales is a plus.

Responsibilities

• Engage with customers over the phone to discuss EE products.
• Provide support and guidance to enhance customers' digital lives.

Skills

Communication Skills

Negotiation Skills

Customer Service

Education

High School Diploma

Relevant Sales Experience

Job description

Call Center Agent - Uncapped Commission (Hengoed), Caerphilly

Client: EE

Location: Caerphilly, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Type: Full time, Permanent

Salary: £25,087 rising to £25,684 at 9 months, plus uncapped commission

Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and building relationships, this role might be perfect for you. Whether you have extensive life experience or are skilled at negotiating daily family mealtime meltdowns, you have transferable skills for a sales advisor role with EE. We will provide training to help you confidently discuss our products and services.

This role does not involve ‘hard sales’. Instead, it focuses on talking to customers over the phone about how EE can enhance their digital lives and find the right products for them. Join our Sales Team in Merthyr and make a difference!

We understand the importance of flexibility. We offer support to help you succeed, including scheduling your own breaks, banking time, and occasional home working options.

What’s in it for you?

• Starting salary of £25,087, increasing to £25,684 at 9 months, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for all parents, supporting you in growing your family.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth within EE.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.