Call Center Agent - Uncapped Commission

JR United Kingdom; Caerphilly; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Call Center Agent to join their dynamic team in Caerphilly. This full-time role offers a competitive starting salary with uncapped commission potential, allowing you to grow your earnings as you develop your skills. You will engage with customers, providing them with tailored solutions to enhance their digital experiences. The company values flexibility, offering options for home working and self-scheduling breaks, ensuring you can balance work and personal commitments. Join a supportive environment where your career development is prioritized, and enjoy a range of attractive benefits including online GP access, generous family leave, and discounts on products.

Benefits

Online GP access

Market-leading paid carer’s leave

Family Leave with full pay

Huge discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident talker with strong relationship-building skills.
• Ability to engage customers and discuss product options.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Provide information on products and services without hard selling.

Skills

Communication Skills

Negotiation Skills

Customer Service

Job description

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Call Center Agent - Uncapped Commission, caerphilly

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Client:

EE

Location:

caerphilly, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate:£12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family