Call Center Agent (8/29/25)

ITAC Solutions; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A client-focused firm is seeking a Contract Call Center Agent to assist federal employees with their benefits. You'll handle inbound calls, providing guidance and support in a structured environment. The ideal candidate has strong communication skills and experience in customer service. Compensation is $18/hour for a 5-month contract starting August 29th.

Benefits

5–6 weeks of in-depth, onsite training

All inbound calls—no cold calling or sales

Structured work environment with clear expectations

Opportunity to join a purpose-driven project

Qualifications

• Experience in phone-based or computer-driven roles, even if not in a formal call center.
• Comfortable working in a highly monitored, structured environment.
• Warm, personable, and clear communication style.

Responsibilities

• Answering inbound calls from federal employees and applicants regarding general benefits.
• Providing step-by-step assistance navigating a website and app.
• Responding to an average of 35–40 calls daily.
• Documenting each call in real time.
• Escalating complex calls to a support line when needed.

Skills

Communication skills

Customer service experience

Ability to work in a fast-paced environment

Job description

Looking for a role where your people skills can make a real impact? Join our client’s team as a Contract Call Center Agent, helping federal employees navigate their benefits with confidence and ease. This is your chance to be the calm, helpful voice on the other end of the line—empowering people during important moments in their lives.

Benefits & Extras:

• 5–6 weeks of in-depth, onsite training
• All inbound calls—no cold calling or sales
• Structured and professional work environment with clear expectations
• Opportunity to join a purpose-driven project serving federal employees

Compensation: $18/hour, 5 month contract Starting August 29th.

What You’ll Be Doing:

• Answering inbound calls from federal employees and applicants regarding general benefits
• Providing step-by-step assistance navigating a website and app
• Responding to an average of 35–40 calls daily
• Documenting each call in real time
• Escalating complex calls to a support line when needed
• Transitioning seamlessly from one call to the next with minimal downtime

What You’ll Need to Be Considered:

• Experience in phone-based or computer-driven roles, even if not in a formal call center
• Commitment to a 5 month contract period
• Comfortable working in a highly monitored, structured environment
• Ability to stay focused and efficient in a fast-paced setting
• A warm, personable, and clear communication style

What Could Set You Apart :

• Understanding of policy-driven or benefit-related conversations is a plus

Apply Now!
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