Call Center Agent

ITAC Solutions; Birmingham; On-site; USD 35,000 - 40,000; Full time

Job summary

Join a dynamic team as a Contract Call Center Agent, assisting federal employees with their benefits. With a structured environment and comprehensive training, you'll be the friendly and helpful voice guiding callers through important inquiries. Ideal for those with strong communication skills and a commitment to a contract role.

Benefits

5-6 weeks of in-depth, onsite training

All inbound calls—no cold calling or sales

Structured and professional work environment

Opportunity to join a purpose-driven project

Qualifications

• Experience in phone-based or computer-driven roles.
• Commitment to a 5 month contract period.
• Ability to stay focused and efficient in a fast-paced setting.

Responsibilities

• Answering inbound calls from federal employees about general benefits.
• Providing assistance navigating a website and app.
• Documenting calls in real time.

Skills

Clear communication

People skills

Focus

Job description

Looking for a role where your people skills can make a real impact? Join our client’s team as a Contract Call Center Agent , helping federal employees navigate their benefits with confidence and ease. This is your chance to be the calm, helpful voice on the other end of the line—empowering people during important moments in their lives.

Benefits & Extras:

• 5–6 weeks of in-depth, onsite training
• All inbound calls—no cold calling or sales
• Structured and professional work environment with clear expectations
• Opportunity to join a purpose-driven project serving federal employees

Compensation: $18/hour, 5 month contract Starting August 4th.

What You’ll Be Doing:

• Answering inbound calls from federal employees and applicants regarding general benefits
• Providing step-by-step assistance navigating a website and app
• Responding to an average of 35–40 calls daily
• Documenting each call in real time
• Escalating complex calls to a support line when needed
• Transitioning seamlessly from one call to the next with minimal downtime

What You’ll Need to Be Considered:

• Experience in phone-based or computer-driven roles, even if not in a formal call center
• Commitment to a 5 month contract period
• Comfortable working in a highly monitored, structured environment
• Ability to stay focused and efficient in a fast-paced setting
• A warm, personable, and clear communication style

What Could Set You Apart :

• Understanding of policy-driven or benefit-related conversations is a plus

Apply Now!
INDCSV

ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png

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