Cake Shop Assistant

The Dorchester; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel is seeking a Cake Shop Assistant dedicated to providing outstanding service and memorable experiences for guests. You'll be responsible for serving customers and assisting in maintaining high standards in the shop. The position offers exceptional benefits, including complimentary stays, training opportunities, and a supportive work environment. Join in creating a legacy of excellence at this esteemed establishment.

Benefits

Fantastic Employee bonus scheme

Complimentary stays across Dorchester Collection Hotels

50% F&B discount at selected bars and restaurants

Access to well-being advice

Apprenticeship and training opportunities

Qualifications

• You need to have a hands-on approach.
• Ability to handle pressure while working with the team.
• Fluency in English for effective communication.

Responsibilities

• Serve customers on the shop floor and ensure excellent guest experience.
• Answer customer questions regarding products and process sales.
• Work alongside the pastry team to ensure quality food is served.

Skills

Communication skills

Customer service ethos

Passion

Creativity

Job description

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We care about your career and are known for having the absolute best people in the industry. When you join us as a Cake Shop Assistant, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Cake Shop Assistant at The Dorchester, here are some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and a competitive Private Pension Scheme
• Apprenticeship, training, and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others
• £750 bonus when you recommend a friend
• Access to immediate well-being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

You
will be responsible for serving customers on the shop floor, putting the guests
into the centre of everything we do to ensure our guests receive nothing but the best experience. The duties will
include answering customers' questions regarding products or services,
processing sales, and replenishing stocks.

You
will need to have a hands-on approach, be passionate and well-organised with the
ability to handle pressure whilst working together with the Florist department
to ensure seamless service both in-store and online, along with working alongside our talented pastry team to
ensure the highest quality food and beverage products are displayed and served
for guests to return again and again.

You’ll also show
flexibility and creativity in dealing with guests’ special requests or any
challenges that may arise during the day.

The items shared are the essence of a day in the life of a Cake Shop Assistant, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Cake Shop Assistant, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.