Café Team Leader: Lead Service & Guest Experience

Benugo; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free lunch on shift

Endless tea and coffee on shift

50% discount on food and soft drinks

Free tea & coffee on days off

Life Assurance

Career development opportunities

Employee discounts at retailers (via H

Fitness beneficiaries

Employee Assistance Programme

Job summary

Benugo’s Victoria & Albert Museum Cafe in London is seeking a full-time Team Leader to guide our frontline crew and ensure guests enjoy a memorable dining experience.

You’ll motivate, mentor, and oversee day-to-day operations, maintaining an energetic atmosphere, handling guest concerns with care, and upholding food quality and safety standards while collaborating with the management team to exceed expectations.

Qualifications

• Lead, motivate, and mentor a team of front-line staff to provide top-notch service.
• Oversee day-to-day operations, ensuring everything runs smoothly.
• Maintain a positive, energetic atmosphere for both staff and guests.
• Handle customer concerns with professionalism and care.
• Ensure food quality and safety standards are met consistently.
• Work closely with the management team to achieve goals and exceed expectations.

Responsibilities

• Lead, motivate, and mentor a team of front-line staff to provide top-notch service.
• Oversee day-to-day operations, ensuring everything runs smoothly.
• Maintain a positive, energetic atmosphere for both staff and guests.
• Handle customer concerns with professionalism and care.
• Ensure food quality and safety standards are met consistently.
• Work closely with the management team to achieve goals and exceed expectations.

Skills

Team leadership

Customer service

Food safety

Job description

Benugo’s Victoria & Albert Museum Cafe in London is seeking a full-time Team Leader to guide our frontline crew and ensure guests enjoy a memorable dining experience.

You’ll motivate, mentor, and oversee day-to-day operations, maintaining an energetic atmosphere, handling guest concerns with care, and upholding food quality and safety standards while collaborating with the management team to exceed expectations.