Café Support Worker

THE BRANDON TRUST; West of England; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

Comprehensive induction and training

Career progression opportunities

Mental health support

GP access via wellbeing platform

Employee discounts

Pension scheme

Recommend a Friend scheme

Job summary

Brandon Café, Grimsbury Farm in Bristol, is hiring a Café Support Worker on a permanent, part-time basis (30 hours per week) with a salary of £24,853 - £25,166 per annum, depending on experience.

You will support people with learning disabilities and autistic people to gain confidence, learn hospitality skills and provide an excellent café experience while upholding high hygiene standards.

Qualifications

• No prior experience in support work required; values and enthusiasm matter.
• Excellent customer service and communication.
• Reliable, organised and team‑oriented.
• Flexible and adaptable in approach to work.

Responsibilities

• Support the day-to-day running of Brandon Café and help people we support develop skills.
• Coach individuals to develop hospitality and customer service skills.
• Prepare and serve food and drinks to a high standard.
• Deliver excellent customer service to customers and visitors.
• Maintain high standards of food hygiene, safety and cleanliness.
• Work across a seven-day rota with the team.

Skills

Hospitality

Customer service

Teamwork

Flexible

Job description

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Café Support Worker

Job Reference brandontrust/TP/19748/1855

Job Introduction

Café Support Worker

Brandon Café, Grimsbury Farm, Bristol30 Hours per Week | PermanentSalary: £24,853 - £25,166 per annum, depending on experience

Use Your Hospitality Skills to Make a Real Difference

Are you passionate about great customer service, quality food and supporting people to achieve their goals?

We're looking for a Café Support Worker to join our team at Brandon Café, based at Grimsbury Farm in Bristol. This is a rewarding opportunity to combine your hospitality skills with meaningful support, helping people with learning disabilities and autistic people build confidence, develop new skills and gain valuable work experience.

At Brandon, we believe everyone should have the opportunity to live the life they choose. Through our social enterprises, we create opportunities for people to learn, contribute and be part of their local community. As a Café Support Worker, you'll play an important role in making this happen.

Whether you're supporting someone to learn food preparation skills, developing their confidence in customer service, or helping deliver a fantastic experience for our café customers, you'll be making a positive difference every day.

About the Role

Working as part of our friendly café team, you'll support the smooth day-to-day running of the café while enabling people we support to develop their skills and independence.

Your responsibilities will include:

• Supporting people with learning disabilities and autistic people to take part in meaningful café-based activities
• Coaching and encouraging individuals to develop hospitality, catering and customer service skills
• Helping people build confidence, independence and workplace experience
• Preparing and serving food and drinks to a high standard
• Delivering excellent customer service to customers and visitors
• Maintaining high standards of food hygiene, safety and cleanliness
• Supporting stock control and general café operations
• Building positive relationships with colleagues, customers and members of the local community
• Working flexibly as part of a team across a seven-day rota
• Promoting Brandon's values of inclusion, choice, respect and opportunity

No two days are the same, but every day is an opportunity to help someone grow in confidence and achieve something meaningful.

About You

You don't need previous experience in support work to be successful in this role. We're looking for someone with the right values, attitude and enthusiasm to support others.

You'll be:

• Passionate about helping people achieve their goals
• Friendly, approachable and encouraging
• Confident communicating with a wide range of people
• Committed to providing excellent customer service
• Reliable, organised and able to work as part of a team
• Comfortable working in a busy café environment
• Flexible and adaptable in your approach to work

Desirable Experience

Whilst not essential, we'd particularly welcome applications from people with experience in:

• Hospitality or catering
• Customer service or retail
• Community-based roles
• Supporting people with learning disabilities and/or autistic people
• Social enterprise or voluntary sector settings

Why Join Brandon?

At Brandon, we're proud to create an environment where people can develop, grow and build rewarding careers.

We recognise that our colleagues are at the heart of everything we do, which is why we invest in your wellbeing, development and future.

Health, Wellbeing and Development

• Comprehensive induction, training and ongoing learning opportunities
• Career progression opportunities across Brandon
• 1-to-1 coaching and personal development opportunities
• Management and leadership development programmes
• Wellbeing support and Mental Health First Aid Champions
• Free employee helplines and practical advice services
• Access to our WeCare wellbeing platform including:
  • 24/7 access to a GP
  • Mental health and wellbeing support
  • Lifestyle, fitness and healthy living resources

Financial Benefits

• Contributory pension scheme
• Wagestream, allowing you to track your earnings and access pay before payday
• Life Assurance of 2x annual salary
• Employee discounts including Blue Light Card, EE Perks and Costco membership
• £350 Recommend a Friend Scheme

Ready to Apply?

If you're looking for a role where you can combine your hospitality experience with making a genuine difference in people's lives, we'd love to hear from you.

Join Brandon and help create opportunities for people with learning disabilities and autistic people to learn new skills, gain confidence and be part of their community.

We reserve the right to close this vacancy early should sufficient applications be received.