Café Supervisor - Full Time - Tenterden Leisure Centre

Freedom Leisure; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Freedom Leisure is seeking a Supervisor for their Café in Ashford. The individual will oversee daily operations, manage a team, and ensure outstanding guest experiences while maintaining health and safety standards. The role offers comprehensive training, a supportive workplace, and competitive salary with a range of employee benefits.

Benefits

Staff benefit scheme

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Cycle-to-work scheme

Fully funded training and career progression opportunities

Qualifications

• Experience in a customer-facing catering role.
• Supervisory experience including rota management.
• Knowledge of licensing laws and food hygiene regulations.

Responsibilities

• Manage a passionate team and day-to-day café operations.
• Assist with stock control and staffing rotas.
• Ensure compliance with health and safety standards.

Skills

Customer service

Team supervision

Problem-solving

Health and safety compliance

Education

Basic Food Hygiene Certificate

Job description

At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.

As a Supervisor in our Café you’ll be vital in the day to day operation of the catering department as well as managing and developing a passionate team, striving to deliver memorable guest experiences on a daily basis and maintaining the highest standards of health, safety and compliance.

On a normal day you’ll be supporting the operation, assisting with stock control, managing staffing rotas, as well as being the point of contact for your team for everything from their first day of training.

Due to the varied nature of the role, we’ll need you to use your knowledge to problem-solve effectively, implement best practice, and even create new ideas to drive the business forward and increase revenue within the department. You’ll also be involved in future events! To make these experiences truly unique, we will need you to have excellent leadership skills as well as an outstanding rapport with our guests.

Alongside your daily duties we’ll need you to maintain the highest standards of health and safety and you’ll have a working knowledge of safe working practices to ensure we are protecting our guests and ourselves at all times.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours a week, Monday to Sunday (rota basis)

• Experience of working in a customer facing catering environment
• Supervisory experience to include:Team supervision, Rota management, Dealing with Customer comments and complaints
• Experience of managing a varied workload.
• Knowledge of licensing laws and food hygiene regulations
• Awareness of cost effective methods of working
• Basic Food Hygiene Certificate
• Barista experience would be desirable

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 27th June 2025

Salary: up to £24,172 per annum