Cafe Supervisor

Baxterstorey; Stoke Gifford; On-site; GBP 28,000; Full time

Job summary

A catering service provider in Stoke Gifford is looking for a Cafe Supervisor. The role involves supervising and training a team, ensuring high service standards, and fostering positive client relationships. Candidates should have experience in similar roles and a strong passion for food and customer service. This full-time position offers a salary of £27,500 per year along with various benefits including 28 days holiday and bespoke training opportunities.

Benefits

28 days holiday including bank holidays

Free meals on shift

Pension and life insurance

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience in training and supervising teams.
• Ability to adapt to challenges and maintain a solution-oriented perspective.
• Understanding of delegation and influencing skills.

Responsibilities

• Supervise and train a small team.
• Monitor food quality and service standards.
• Coordinate delivery and setup of catering supplies.
• Maintain positive relationships with clients and guests.

Skills

Previous experience in similar role

Passion for food and customer service

Experience supervising a team

Excellent organizational abilities

Effective verbal and written communication

Job description

Do you have a passion for coordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? BaxterStorey is looking for a Cafe Supervisor who supports their team, enabling them to exceed expectations at every turn. We believe our people set us apart and will invest in your development with ongoing training, while supporting a good work-life balance.

If you are a Cafe Supervisor who thrives on delivering extraordinary experiences and cultivating a harmonious, collaborative team, we would love to hear from you!

Responsibilities

• Supervision and Training – recruit, train, and supervise a small team. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations.
• Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service – foster positive relationships with clients and guests, address their needs and concerns, handle inquiries and special dietary requirements with professionalism and courtesy. Solicit feedback from clients to continuously improve catering services.

Qualifications

• Previous experience commensurate with role
• Contagious passion for food and customer service
• Experience supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Company values

We embrace differences to push creativity and work together to be better. We lead by example, protect the planet, and support local communities. We are inclusive and encourage applications from candidates of all backgrounds and identities.

Benefits

• 28 days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks’ enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Free on-site parking
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Employee assistance programme
• Cycle to work scheme

Job Details

• Location: Filton, Bristol
• Salary: £27,500 per year
• Contract: Permanent • Full-time
• Posted: 14 hours ago
• Apply easily