Cafe Supervisor

NHS Scotland; Fort William; On-site; GBP 25,000 - 30,000; Full time

Job summary

NHS Scotland is seeking a Café Supervisor for the Belford Hospital, responsible for managing café services, ensuring high-quality customer experience, and supervising a team. This full-time role requires experience in team management and an understanding of operational standards, with an emphasis on service quality in a healthcare setting.

Benefits

Comprehensive induction and training

Qualifications

• Experience in managing a team and maintaining service standards is essential.
• Understanding of business management including stock and cost control.
• Ability to maintain cleanliness and comply with NHS infection control policies.

Responsibilities

• Supervise café and dining room operations ensuring high standards.
• Promote and merchandise retail products including fresh baked goods.
• Ensure compliance with cleaning schedules and local policies.

Skills

Team Management

Customer Service

Stock Control

Quality Assurance

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We are currently seeking to recruit a Cafe Supervisor to join our team in the Belford Hospital. This post will be based in the Hospital, promoting and merchandising our new retail offer, serving fresh baked goods, beverages to our colleagues, patients and visitors, ensuring high standards of service of a quality retail offer and to provide an exceptional customer service experience.

As a Cafe Supervisor, you will supervise the dining room, café and vending rooms within the Rural General Hospital that you are based. You will have the tenacity to deal with very high volumes whilst still maintaining the quality and service standards. You will have the proven capacity to manage a team, motivating them and leading by example with a ‘can do’ attitude. You will ensure that our customers will receive prompt service, quality beverages and products and ensure that the team will deliver a friendly and clean atmosphere. You will have an understanding of business management including stock and cost control.

The successful candidate will also be responsible for ensuring high standards of service and cleanliness are maintained in line with local infection control policies, Covid 19 guidance and maintaining compliance with the NHS Scotland National Cleaning Services Specification, and Waste Regulations.

You may be required to cover, when needed, a hospitality role when functions are planned, out with business hours and hospitality support is required in other NHS Sites, in North West Highland.

You will meet specified cleaning schedules, and promote and maintain high standards of cleanliness within the environment.

Catering duties will include preparation, presentation and merchandising of retail products which may include a range of freshly prepared seasonal retail products.

This is a full-time post, being available to provide a service during business hours on week days, available Monday to Friday. We offer a full comprehensive induction and training package.

Informal enquiries to: Roslyn Maclean, Facilities Manager North West Highland, tel: [phone] or email: [e-mail] or Jacqueline Green, Facilities Support Manager, tel: [phone] or email: [e-mail]

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS) for this role.

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork