Cafe Operations Manager

Tesco; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

Tesco is seeking an Operations Manager to oversee a group of cafés, ensuring compliance with standards and enhancing customer experience. This dynamic role involves training staff, driving operational excellence, and leading teams to achieve financial targets. Tesco values an inclusive culture and offers flexible working arrangements.

Qualifications

• Background in hospitality is required.
• Experience managing multiple sites.
• Strong business acumen and confident in initiating improvements.

Responsibilities

• Ensure all cafés comply with health and safety standards.
• Lead Café Managers through training and mentoring.
• Conduct performance reviews and implement improvement programmes.

Skills

People Management

Customer Service

Financial Acumen

Coaching

Organizational Skills

Communication

Job description

Scattered around the country, each of our 329 cafés has its own unique charm, but they all rely on one thing: smooth operations and superb management. That’s where you, as our Operations Manager step in.

Coming from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you’ll oversee a group of cafés within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.

But more than management, this role is about growth and making every day a little better for customers and colleagues. That's why you'll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we'll support you with opportunities for development, and access to everything you need to grow.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Making sure all cafés within your region comply with health, safety, and food standards.
• Driving improvement programmes to help underperforming cafés thrive.
• Leading the Café Manager and their teams through training and mentoring.
• Overseeing best practices to ensure quality service, legal compliance.
• Monitoring the maintenance of cafés and equipment to protect assets and meet regulations.
• Using your skills to find better ways of working for our customers and colleagues.
• Helping us to achieve our business vision by collaborating with leadership teams.
• Working with store and office teams to deliver plans and provide valuable feedback.
• Conducting timely performance reviews to identify development or corrective actions.
• Applying your financial acumen to boost revenue, minimise expenses and maintain

• A background in hospitality.
• Experience managing multiple sites.
• A commitment to excellent customer service.

Personal

• Confident using your initiative to improve ways of working.
• Great people management skills.
• Strong business acumen.
• The ability to coach with an inclusive style.
• Good at planning and keeping things organised.
• Excellent communicator with a positive attitude and resilience.

With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.