Cafe Operations Leader | People & Service Excellence

Compass Group PLC; Mabe Burnthouse; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Career development

Digital GP access

Travel discounts

Shop discounts

Cinema discounts

Cash rewards

Wellness classes

Job summary

Compass Group PLC is seeking a Cafe Manager to oversee day-to-day catering operations on-site. You will lead a motivated team, ensure excellent service, uphold financial controls, and serve as a visible on-site leader.

Key duties include managing a self-service kiosk, stock control, HR tasks like rotas and absences, and maintaining compliance with Compass and ASDA standards to deliver a positive customer experience across around 6,000 venues.

Qualifications

• Experience managing a cafe or food service operation.
• Strong leadership and customer service skills.
• Ability to manage cash, stock and HR duties.

Responsibilities

• Managing the daily operation of the self-service kiosk within the restaurant
• Leading, motivating and developing a team
• Keyholding duties, including opening and closing the site
• Cash handling, till reconciliation and sales counting
• Stock control and regular stock takes
• Managing HR-related duties such as rotas, absence and performance
• Delivering excellent customer service at all times
• Ensuring compliance with Compass and ASDA standards

Job description

Compass Group PLC is seeking a Cafe Manager to oversee day-to-day catering operations on-site. You will lead a motivated team, ensure excellent service, uphold financial controls, and serve as a visible on-site leader.

Key duties include managing a self-service kiosk, stock control, HR tasks like rotas and absences, and maintaining compliance with Compass and ASDA standards to deliver a positive customer experience across around 6,000 venues.