Cafe Manager - Stoke Newington

Bailies Coffee Roasters; London; On-site; GBP 32,000; Full time

Job description

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010

Location: 71-73 Allen Road, Stoke Newington, London N16 8RY

Reports to: Operations Manager

Hours: Full-time (40 hours per week)

Salary: £31,200 per annum (paid hourly at £15ph). Plus, Apprenticeship Additional Responsibility Compensation (circa. £3,000 per annum)

As a Café Manager, you will play a pivotal role in ensuring the overall success of the café by leading a team, overseeing day-to-day operations, and maintaining high standards of customer service, operational efficiency, and health & safety. You will create a positive and professional environment, driving performance and fostering growth within your team while supporting the larger mission of Luminary Bakery.

Key Responsibilities

Café Operations & KPI Management

• Oversee the smooth and efficient daily operations of the café.
• Monitor and track key performance indicators (KPIs), including sales, waste, costs of goods, chemical usage, packaging, and labor expenses.
• Provide monthly performance data analysis, identifying areas for improvement and suggesting actionable solutions.
• Utilise the Weekly Sales Tracker to ensure performance is on track and goals are met.

Stock Management

• Oversee stock control processes, ensuring accurate tracking of inventory levels.
• Manage ordering and stock replenishment to maintain optimal supply levels while minimising waste.
• Conduct regular stock checks and audits to ensure consistency, high quality and prevent discrepancies.
• Implement and oversee stock rotation procedures to maintain product quality and reduce spoilage.

Team Training & Development

• Lead the training and development of new and existing team members, ensuring they are equipped with the skills needed to succeed.
• Supervise Apprentices (women from the Luminary Programme), providing guidance and support for their growth.
• Conduct regular one-to-one meetings with team members, offering feedback, encouragement, and developmental guidance.

Staffing & Scheduling

• Ensure staff schedules align with budgeted labor costs, optimising efficiency.
• Collaborate with HR to address staffing gaps, including overseeing recruitment, conducting interviews, and managing onboarding processes.

Operational Excellence

• Continuously optimise café operations, ensuring all processes align with Luminary policies and standards.
• Regularly monitor and review product quality, verifying that recipes are followed and maintaining consistent high standards.

Health & Safety Compliance

• Maintain a 5-star Health & Safety rating by strictly enforcing food hygiene and allergen policies.
• Ensure the café meets all regulatory and cleanliness standards, including organising deep cleans when required.

Customer Experience & Team Culture

• Foster a culture of professionalism, exceptional customer service, and teamwork within the café.
• Lead by example in your personal appearance, communication, and overall professionalism.
• Promote a positive, welcoming atmosphere for both staff and customers, ensuring an excellent café experience.

Administrative Responsibilities

• Review and submit weekly staffing reports, ensuring accurate payroll data and monitoring labor costs, absences, and overtime.
• Oversee the implementation of work experience initiatives, ensuring smooth execution and positive outcomes for all involved.
• Facilitate seamless cross-department collaboration and operational harmony.

Equipment & Compliance Training

• Train the team on proper handling and maintenance of café equipment.
• Ensure compliance with internal and regulatory standards regarding equipment use and safety.

Supporting the Bigger Picture

• Actively contribute to Luminary Bakery’s broader business and charity goals, supporting its mission and helping drive its success.

Job Requirements & Abilities

• Strong leadership skills with the ability to motivate and inspire a team.
• Proven experience in café or hospitality management, with a focus on operational excellence and team development.
• Ability to manage multiple priorities and tasks in a fast-paced environment.
• Excellent communication skills, both with customers and team members.
• A passion for delivering outstanding customer service and maintaining high standards of café operations.
• Flexibility to work weekends and adjust to changing schedules.
• Strong problem-solving abilities and a proactive approach to continuous improvement.
• Committed to upholding Luminary Bakery’s values and mission.