Café Manager, Regent St

H&M; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer in London is seeking a Café Manager to oversee daily operations and lead a dedicated team in a Nordic-inspired café. The ideal candidate will have proven leadership experience and a customer-focused mindset, with a strong emphasis on creating a welcoming atmosphere and achieving sales targets. This full-time role includes a 25% staff discount and participation in the H&M Incentive Program.

Benefits

25% staff discount

Participation in H&M Incentive Program

Valuable development opportunities

Qualifications

• Proven leadership experience in a café, restaurant, or other food & beverage environment.
• Fluency in English is required.
• Comfortable with flexible or irregular working hours.

Responsibilities

• Create a welcoming café atmosphere.
• Lead recruitment, training, and team development.
• Motivate the team to achieve sales targets.
• Oversee daily operations and stock management.
• Champion brand values in customer interactions.
• Drive sustainability initiatives.

Skills

Leadership experience

Customer-focused mindset

Organisational skills

Excellent communication

Ability to adapt

Supportive leadership style

Job description

Overview

As Café Manager, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store.

You’ll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

Key Responsibilities

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
• Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager
• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
• Oversee daily operations, including stock management, ordering routines, and adherence to the café concept
• Champion our brand values and culture, ensuring they are reflected in every customer interaction
• Drive sustainability initiatives within the café, aligning with company-wide environmental goals

Qualifications

• Proven leadership experience in a café, restaurant, or other food & beverage environment
• Customer-focused mindset, with a genuine passion for food and drink and a desire to share that enthusiasm with others
• Adaptable and flexible, able to respond quickly to customer feedback, menu changes, and stock fluctuations
• Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service
• Excellent communication abilities, both verbal and written
• Supportive leadership style, offering constructive feedback and coaching to help team members grow
• Eagerness to learn, with a proactive approach to personal and professional development
• Comfortable with flexible or irregular working hours, including weekends and holidays
• Fluency in English

Additional Information

This is a full-time position with a contract of 39 hours a week based in our Arket, Regent St store. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.