Cafe Manager (Manor Park)

Urban Baristas; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a dynamic specialty coffee company as a Manager, where your passion for coffee and leadership skills will shine. In this role, you'll oversee daily operations, ensuring exceptional customer service and maintaining high-quality standards. Collaborate with a team of coffee enthusiasts in a positive work environment, while implementing strategies for growth and profitability. This is an exciting opportunity to be part of an ambitious company that values quality and teamwork in the vibrant coffee culture of London.

Qualifications

• Experience in the specialty coffee industry or similar management role.
• Strong leadership abilities and customer service skills.

Responsibilities

• Oversee daily operations and maintain high-quality standards.
• Lead, train, and inspire a team of coffee enthusiasts.
• Implement strategies to achieve sales targets and drive growth.

Skills

Espresso extraction

Latte art

Customer service

Team management

Organizational skills

Problem-solving

Education

Food handling certification

Job description

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers.

Job Summary:

We are seeking a motivated and experienced individual to join our team as Manager in the Specialty Coffee Industry. As manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply.

Responsibilities:

1. Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management.
2. Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues.
3. Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment.
4. Implement operational strategies to achieve sales targets, maximize profitability, and drive business growth.
5. Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability.
6. Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.
7. Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.

Requirements:

1. Previous experience in the specialty coffee industry or a similar management role.
2. Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.
3. Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.
4. Proven leadership abilities with a track record of effectively managing and developing a team.
5. Exceptional customer service skills with a friendly and approachable attitude.
6. Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
7. Strong problem-solving abilities and the capacity to make sound decisions under pressure.
8. Flexible availability, including weekends and holidays.
9. A positive attitude, a willingness to learn, and a strong commitment to teamwork.
10. Food handling certification and knowledge of health and safety regulations is a plus.

Additional Details:

• Location: Manor Park
• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Monday - Sunday
• Salary: £13 – £14 hourly

About Urban Baristas:

Urban Baristas is an ambitious specialty coffee company with 11 sites across London, including our Roastery. As an Aussie coffee company and roastery, we strive to serve amazing specialty coffee.