Cafe Manager - Gyle

Morrisons; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Café Manager to lead a vibrant team in delivering exceptional customer service. This role involves managing a fast-paced café environment, ensuring market-leading availability, and fostering a supportive atmosphere for colleagues. You will play a pivotal role in training and developing talent while building strong relationships across departments. With nearly 500 stores nationwide, this company prides itself on quality and freshness, making it a fantastic place to grow your career. If you are passionate about customer service and team leadership, this opportunity is perfect for you.

Benefits

15% uncapped discount

10% discount for a friend

25 days holiday plus 8 statutory holidays

Private healthcare

Annual bonus scheme

GPhC fees paid

Generous pension contributions

Life assurance

Enhanced maternity, paternity, and adoption schemes

Perks with over 850 retailers via 'My Morri'

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to deliver outstanding service.
• Manage all people routines, including scheduling and performance.
• Build effective relationships with other departments.

Skills

Team Management

Customer Service

Communication Skills

Flexibility and Adaptability

Active Listening

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK through almost 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Café Manager to help our business continue to grow and succeed.

Whether you want a hearty breakfast or freshly brewed coffee with a slice of cake, our Cafes serve hundreds daily. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding service. Reporting to the Store Manager, you will also:

• Listen and respond to customer feedback and react accordingly
• Ensure market-leading availability across the store
• Work with other Managers to lead a supportive, performance-driven department
• Manage all people routines, including scheduling, absence, performance, and talent conversations
• Deliver training to ensure the team has the capability and confidence to perform their roles
• Enable colleagues to work confidently across departments
• Identify and develop talent within the department
• Build effective relationships with other departments
• Lead colleagues to deliver outstanding performance against targets
• Take a leadership role within the store
• Plan resources thoroughly

No doubt you've shopped in our stores before, but why not explore areas customers don't see, like warehouses and canteens, through our 360 tour here.

About you

If you have experience in retail, hospitality, service, or travel & tourism, and a passion for delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment
• Excellent communication skills to share knowledge and best practices
• Ability to build and maintain relationships with stakeholders across all areas
• Flexibility and adaptability to change and challenge effectively
• Active listening skills to respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

Shopkeepers for over 125 years, we love providing our customers with a unique shopping experience. With nearly 500 stores across the UK, our colleagues work as one team to provide essentials, excellent service, and a lively shopping environment. Our customers keep coming back because of our focus on freshness and quality.

As the UK’s 5th largest supermarket, we offer great value and fresh food to over 11 million customers weekly. Many of our store managers started on the shop floor, gaining experience to support colleagues and serve customers effectively.

Our total rewards include:

• 15% uncapped Morrisons discount (in store and online)
• 10% discount for a friend or family member
• 25 days holiday plus 8 statutory holidays
• Private healthcare
• Annual bonus scheme
• GPhC fees paid
• Generous pension contributions
• Life assurance
• Enhanced maternity, paternity, and adoption schemes
• Perks with over 850 retailers via 'My Morri'